83 days and still no refund. Status stuck on "Processing" since May.
I requested a refund on 15 May 2026. It is now 6 August. That is 83 days. Almost three months. In that entire time I have received exactly nothing. No refund. No confirmation email. No update. No phone call. No explanation. Not one human being at this airline has contacted me about my own money. Their status page still shows step 2 of 3, "Processing," with a cheerful little message saying I will receive a confirmation email "once completed." It has said that since May. It is the same screen, the same words, week after week, month after month. Eleven weeks. For a refund they already approved. I have now filed a chargeback with my card issuer and lodged a complaint with the aviation regulator, because that appears to be the only language this company understands. Reading other reviews here, I am clearly not alone. The same story appears again and again: refund agreed, then silence, then automated replies that answer nothing, then more silence. If you are considering booking with Batik Air, understand this clearly. If anything goes wrong with your flight, you are unlikely to see your money again without escalating to a regulator. Their refund process is not slow. It is functionally broken. Book with an airline that returns money it is not entitled to keep.