Bundle purchase is a good idea; charging base didnt last.long
The charging base worked well for about 8 months. Then it quit charging. I reached out to customer service. They responded within 24 hours. I think the process for getting a replacement is a little suspect. The directions in the initial customer service response said I need to leave a review for the customer service experience, not the product. After that, I need to respond to the customer service email with a screenshot of the review. When I went to the review screen, it asked for a review on the product, not the customer service experience. I like the product bundle, but the charger quit working within 8 months. Why is it not just a simple wall charger anyway? I would have given a higher review for the Customer service experience, as Im guessing many did without noticing the "bait and switch" on the review subject. These were 2 different things. People happy with Customer Service leave a higher rating than they would for the charging base that quit working. Ive seen the 2.5 star review for the charging base. I can see why they have this "if/then" return requirement. I find it deceitful. We will see if I receive the replacement charger.