Care.com has become a total scam
Care.com has become a total scam. I’ve had an account with them for years and all of a sudden they cut off access to my account and messages. I can see I received a msg from a family but the site won’t let me read it, which has cost me potential jobs. Out of nowhere, they are saying my birthday and name don’t match my license so they won’t verify my identity. I haven’t done anything to change that info on my account. The only discrepancy is that my license includes my middle name. When I’ve reached out to customer support, it’s taken at least a wk to get a response each time, so this has now been going on for over 2.5 wks during a critical time of needing to find work. The only option they gave me was to close my account and create a new one, which would erase my reviews from families and make care.com charge me again. The company has gone down hill in the last several years and had multiple lawsuits against them (which I can see why). I’ll now use another platform to find families to work with in the future.