Purchased 2 L Shape sleeper couches…
Purchased 2 L Shape sleeper couches from Walmart.com July 25th, tracking and delivery was delayed as FedEx stated the labels were not legible and then they were unable to locate one package. Then finally got the packages, put the couches together and within 3 days, the seems were busting loose, cushions were visible, cheap wood inside the arms broke. Called Walmart for replacements, was advised have to refund and have FedEx to pick up, once it was picked up and received back at Walmart warehouse, they could issue replacement for another payment. Why refund and another payment for a replacement of a poor quality item. Then, FedEx driver stated they do not pick up any oackages without packaging. Walmart advised I buy boxes to ship furniture back but I was initially told FedEx would pick it up and return without a box. 2 days later, Walmart shared they were getting a local carrier to pickup with no boxes needed as it was being taken to a local facility. Once received, I’ll get a full refund. 2 days later I receive one refund, a shipping label again from FedEx requiring me to buy only 1 box, return 1 couch, I can do whatever with the other as it was refunded and not needing to be returned.i called back to Walmart and went over all this again to be told a submission for escalation for a full refund with no return needed will be requested, allow 48 hours for a notification of approval. Customer services was FN horrible, the supervisors were horrible. No one knew how to fix the issue. I am totally ashamed and highly disappointed with the level of customer service for this online order. Never again will I purchase anything I cannot pick up at the local store. EVER…