Shop Elsewhere
The image provided and what was shown on the finished crystal are not the same. When I contacted the customer service department to explain my dissatisfaction with their work, I received several emails on their creation process and the "artist's interpretation" of the photo provided. They refused to offer any correction to the crystal I received, nor did they offer any other alternatives to resolve the problem with mutual satisfaction. Bottom line is, the company DOES NOT care if the customer is happy with the product or not. Once they receive your money, you get what you get. There are other companies that take pride in their products and will work with the consumer to resolve things amicably. Shop elsewhere.