I feel like Expedia took our holiday!
This was devastating! Expedia took over $4,000. We went to catch our flight; they said we needed an ETA, and it would take a few minutes. 6 hours later, we missed our flight, and then the ETA arrived. They said to come the next day, and we'd be put on another flight. No one helped us; British Airways said to phone Expedia, and Expedia said to phone British Airways. Expedia blamed us and said we 'no-showed '; we were there 3.5 hours early. They told us to cancel since we didn't make the flights, and we would get the tax back from $3,500. Our hotel wouldn't give us our money back either, making it over $4,000+. After being on the phone yesterday for 6 hours, hearing them talk in circles, and today for 8 hours talking in circles, deflecting their responsibility, lying, and saying we 'no-showed,' we are giving up. It feels like Expedia has what they can! We are so devastated, and we can't afford another holiday!