SuperCool / Super Cool - Scammed me. Warning to others
I am extremely disappointed with my experience using SuperCool. Despite turning off auto top-up, I was still charged. This is completely unacceptable and has destroyed my trust in the platform. If a user disables automatic payments, that setting should be respected. Being charged anyway feels deceptive and leaves customers wondering whether they have any real control over their account. On top of that, the credit system is incredibly difficult to understand. While generating and refining a single video, credits disappeared at an alarming rate. It was never clear how or why so many credits were being consumed, making it very easy to spend far more than expected. Customer experience should be built on transparency and trust. Unfortunately, my experience has been the opposite. Unexpected charges, confusing credit usage, and a lack of confidence in the billing system have made this one of the worst AI platform experiences I have had. Until the company improves its billing transparency and ensures users are never charged against their settings, I cannot recommend this service. 8th August 2026 I received a response from Supercool.com on here (almost immediately after my negative review). But they didn't respond to my email sent on the 5th of August 2026 (apart from the initial auto message). I have retained screenshots of the billing, my account settings, and my support correspondence, and I am happy to provide them to Trustpilot if verification is required. I have also shared the information requested by me. I will continue updating this post to resolve this matter amicably, and update other potential buyers. 10th of August 2026 BE mindful about their 5 star reviews, and read the 1 star reviews. They have all one thing in common. I have now served them with a notice given them 7 days to refund my money.