Deceptive to entrap clients into subscriptions, no reply to emails
I initially ordered a single product as a one-off purchase, and at no point was I informed that I would be automatically subscribed to their ongoing product. However, upon receiving my order confirmation, I was surprised to find an email thanking me for my subscription and inviting me to reply if I had any questions. I immediately contacted them to cancel this unauthorized subscription, but received no response. Despite sending three additional follow-up emails requesting confirmation of the cancellation, my messages were ignored, as were many others' reports on this page. The company provides no alternative contact methods or straightforward process guide to cancel subscriptions. Suddenly, I received an email notifying me that two months’ worth of their product had been shipped and charged to my bank card, all without my consent. I reported this unauthorized payment to my bank, which is currently investigating, but they advised me to contact the vendor directly too. When I searched for the company online, I discovered that many others have experienced similar scams. After several failed attempts, I finally managed to register on their website and locate the cancellation option. Then emailed them again I requested a refund for the two unauthorized months, but have not received any response. Adding insult to injury, after just five days of using their product, I experienced a significant loss of about 80% of my healthy, thick hair. I immediately stopped using the product and reported this adverse effect to the company, requesting assistance. However, I have received no reply so far via their email and via their chat who said that "I’ll forward your message to our Medical Team for expert advice." but the chat simply stopped from that point onwards. I am now considering legal action if I do not hear back and resolve this complaint. I also plan to share my experience publicly to warn others about this deceptive company, which seems intentionally designed to trap customers and make communication difficult. I am deeply disappointed by the deceptive practices used to entrap their clients into subscriptions, which are difficult to cancel and lack accessible customer support. More importantly, there are significant health risks associated with this company's products. Such behavior should be considered illegal and subject to regulatory action, at least here in Europe.