Beware of the broken booking system: €3,000 frozen, zero confirmation, zero tickets, zero help!"
Absolute nightmare! I attempted to book a flight and hotel package through Expedia for €4,000. During checkout, the system encountered a glitch: the airline placed a massive pre-authorization hold on my card for nearly €2,890 without my final confirmation or generating any PNR/booking reference. Moments later, Expedia's payment gateway failed the rest of the transaction because it wanted to charge me AGAIN for a FULL PRICE OF €4,000 and I didn't have the remaining funds for the full package. Now, my money is frozen, I have zero bookings, no confirmation number, and customer support on the hotline was completely useless—telling me they "can't see my account or reservation in the system and cannot help me, I should contact my bank". Expedia took my funds (or locked them) and left me stranded with a broken system error. Fix this immediately and release the unauthorized hold on my card, or I will escalate this case to European consumer protection authorities for unauthorized transaction handling!