Hidden price hikes and zero billing transparency
This company is practicing highly questionable billing methods. When I signed up, I was explicitly quoted one price, but when the bill posted, I was charged a significantly higher amount. To make matters worse, they store your credit card information on file and automatically process charges without sending any advance notification or invoice. You are left completely in the dark until you happen to check your bank statement and discover unauthorized-feeling amounts missing from your account. When I reached out to customer service to resolve the discrepancy, the experience was entirely inefficient. The support reps were unhelpful, uncommunicative, and ultimately unable (or unwilling) to provide a clear breakdown of why I was overcharged relative to the original quote. Transparency and basic communication are non-existent here. I strongly advise checking your statements closely if you use this service, or better yet, avoiding them altogether to protect yourself from surprise charges.