I rarely leave negative reviews
I rarely leave negative reviews, but this experience has been extremely disappointing. I placed my order on July 22. After weeks with no shipping updates, I contacted customer service and was told my package had apparently been lost by the carrier. Instead of sending a replacement immediately, I was told I would have to wait for the item to be restocked before they could even ship another one. As “compensation,” they offered me a 20% discount code for a future purchase. That isn’t compensation for the order I already paid for—it requires me to spend even more money with the company. After waiting even longer, I reached out again explaining that I felt the compensation should apply to my current order, not a future one. I also pointed out that after all the delays, they still planned to ship the replacement with standard shipping instead of expediting it. Since then, they have stopped responding to my emails entirely. I’ve ordered from Fioboc before, which makes this experience even more frustrating. Delays can happen, and I understand that. What I can’t accept is poor communication, offering a coupon that only benefits future sales, and then ignoring a paying customer when they raise legitimate concerns. It’s now August 7th and I still do not have any packages…. Unless this situation is made right, I won’t be ordering from Fioboc again.