!DHgate allowed the seller to keep both…
UPDATE: DHgate replied publicly telling me to go to the in-app chat, which I have already done multiple times. The in-app support refuses to help and keeps sending automated loop templates while both disputes remain unjustly closed. This public response is just a fake template to look helpful. I demand a full manual refund for BOTH orders: 1. Order #320160913197 ($26.14) 2. Order #318015832074 Official Czech Post tracking (DR641822003U) confirms the parcels were delivered BACK to the sellers on July 23. Both sellers now have the returned goods and my money! !DHgate allowed the seller to keep both my money and the returned item! Order number: 320160913197 This platform has a broken mediation system! My order was not delivered and, according to official Czech Post tracking (track number DR641822003U), was FULLY RETURNED TO SENDER on July 23, 2026. The seller "global_vogue888" claims it is my fault for "not picking up the parcel." However, I received NO SMS, NO phone call, and NO notification from the courier service about the package arriving at the post office. How was I supposed to know it was waiting for me? Furthermore, 7 other items ordered at the same time were successfully delivered directly to my home address, proving my shipping address was 100% correct! Regardless of delivery attempts, the seller physically received the item back at their warehouse. Despite having official proof that the package is back with the seller, DHgate's dispute team closed my case as "Insufficient evidence" and released my money ($26.14) to the seller! Now the seller has BOTH the item and my money. This is unacceptable and violates basic buyer protection rules. I demand a real supervisor to review case #320160913197 and issue my full refund of $26.14 immediately.