Flood affected area response to service call
I'm in the flood affected area of St. Catharines and have a maintenace plan for furnace. Enercare have no contingency for having someone come to check my furnace because i used the maintenace service in december 2025 so they wont send someone to check the furnace until dec 2026 unless i pay for the visit. considering their fees, shouldn't there be a waiver in the case of an active contract in an natural emergency? I think so if you want to serve your customers. considering that I might use them to FIX the furnace. CS persons are great but this company only cares about the profit not the customers.