Very misleading, was ripped off by Hers. Horrible Customer Service!
The questionare asked to get your information to get you on the right medication was incomplete. There was no box to put the valuable information about my issues so I could get the right medication. I wanted to talk to someone about my issues before I started the medication. Wanted to make sure I was going to be put on the Best medicine so to not have a bad reaction or further worsen my issues. To get the medication, it said you needed to get the membership for 149.00, It said you will not be charged until you start & pick your medication. I waited to get the medication because I wanted to speak to someone before I started. Then wanted to pay a few bills off before I started since it would be costly & neaded to dedicate a period of time to see if the meds would help. I noticed on 8/7/26 There was a charge for 149.00 by herself on my bank statement on July 25th 2026. I called the next day to make sure I was not charged since I had not gotten or spoken to anyone about the medication. The woman on the phone I spoke to Cancelled the membership but would not credit my account. I asked to speak to a supervisor & was told there was no one above her I could speak to. So for 13 days, no medication, I got charged 149.00. Very disappointed in this Co. They shouldn't say you will not be charged until you start the medication. At the least they could of credited my account for the remaining days of the month. I will not be using this service in the future. What a rip!!! Extremely disappointed with this co. & lack of customer service!!! Do Not sign up for the membership unless you are positive about the perticular medicine you are wanting!!! They should have another open box for additional information you want the doctor to know instead of just the multiple choice answers they have you pick from. Horrible customer service. Horrible wording , very misleading!!!