Was charged for items but still not…
Was charged for items but still not delivered over a month ago
About hers
Data updated- Website
- forhers.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 282 reviews
- Replies to negative
- 60% (68/114)
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About this business
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
Written by the business, not verified by us.Is hers legit?
hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully. Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.What people say
You have definitely changed my life for…
You have definitely changed my life for the better thank you so much
Easy to manage
I appreciate how easy it has been to go through this whole process. I've been stuck for years and things are finally working out since I tried out Hers.
I have been charged 3x this month and…
I have been charged 3x this month and have been calling customer service and been on hold for over half an hour everytime and no one has answered the call
Slow go still
Company is fine, appears to be helpful. Not sure of the product. Weight loss is slow and most days start with nausea and fatigue. Will persevere awhile longer. Slow and steady wins the race.
I haven't had a good experience with…
I haven't had a good experience with this app. The prices go up drastically; they charge way too much. What I don't like is that they don't have a customer service phone number; everything is done through the app, and it's very annoying. And today I received the wrong order. I was supposed to get 1mg but I received 0.5mg; this whole situation is very frustrating.
Poor Website Design/Overall Experience
First and foremost, it is incredibly frustrating to contact customer service with a question only to be told that the system needs to verify your email address—when you already have to enter that same email address to log into your account. Where is the logic in that? The Care Team has also been disappointing. You explain the issue, they tell you they will escalate it, and then nothing happens. Crickets. There is very little follow-through, and it leaves you feeling as though your concerns simply disappear into the system. Even basic account management is unnecessarily difficult. Pausing a delivery because you are going to be out of town should be seamless. Nope. Changing a shipping address is difficult. I can understand there may be complications if you are moving to another state or traveling, but the process is still far harder than it needs to be. Turning off auto-renewal is another example. The website tells you that the change has been made, but when you reload the page, the same information is still there. Did it work? Did it not work? Why should a customer have to contact support just to find out? Lastly, the product itself has not worked particularly well for me. I have been on their GLP-1 program for 4½ months and have lost only about 6 pounds. While I have experienced a significant reduction in hunger, I have also dealt with heaviness, bloating, diarrhea, constipation, and significant bruising at the injection sites. For the amount of side effects I have experienced, I expected better results. My biggest issue is the overall customer experience. Their system is simply not designed well for handling questions, changes, or problems. The answers are often circular, the website leaves you unsure whether changes have actually been made, and when something requires escalation, there seems to be little follow-through. For a company providing an ongoing medical subscription, these things should be easy. Pausing a shipment, changing an address, managing auto-renewal, and getting a straightforward answer to a question are basic functions. They shouldn't require this much effort. I wanted this program to work. But between the minimal results, unpleasant side effects, inadequate follow-through from the Care Team, and a poorly designed website, the overall experience has been extremely disappointing.
Great communication
Great communication, prompt service, questions listened to and answered promptly. Of course, wish for a lower price, it's a bit of a strain. But worth it so far.
I ordered my product about a month an…
I ordered my product about a month an ago and have not received any updates other than the chatbot. When will my order be ready??
I pay a lot of money for the medication…
I pay a lot of money for the medication as well as the "program". So far all the program is is marking off that I oved, drank, enough water and ate enough protein. Ive done all that and lost a total of 6 pounds so far in 2 months. I has to argue to get my dose increased which drastically increased the price. Im going to look elsewhere where I can just buy the medication or something else that works and I dont have to pay a ton of money for no support and having to advocate for myself. I should've gone elsewhere for this.
Haven’t lost any weight
Haven’t lost any weight. The app is very minimally helpful. It’s chock full of things you would like to sell me.
Winning at losing
This program and Drs. are wonderful! It was easy to get started, I had support from the start. Lost 10 pounds in the first 2 months. Highly recommended. Thanks !
Charged me $39 and when I realized it…
Charged me $39 and when I realized it was $400 a month I requested a refund and they refused. I never spoke with anyone or received any service whatsoever. Such a scam!
I am angry because I have been over…
I am angry because I have been over charged $298 for my medications--I am getting charged twice a month. I have reached out to you about this--but so far, have not heard anything specific back about this issue.
So far it’s starting out well
So far it’s starting out well. I do feel I will need to move up my levels soon.
I love the app
I love the app. Info is easy to find and communication is easy using the chat. I appreciate the positive feedback and check ins. Shipping is fast.
I have tried for years trying to lose…
I have tried for years trying to lose weight Hers has been a wonderful blessed adventure I have lost ten pounds so far I'm so excited to see the new me! They're caring and they treat you so well! Thank you for all you do. I have shared this with family and friends!
Monthly membership fee pays for what?
I’ve asked a few different places, but have yet to get an answer……what do i get for the membership fee? So far, all i can see is a place to record my weight and read articles. I understand that I could ask a doctor a question if needed. But that is not worth $150 a month. Im thinking i may just go thru my primary doctor instead. It could save me money. I was hoping to be able to continue with hers for the meds and for the FB add in. The one question i want an answer to im not getting answered. Is this Hers site just a money grab? The price for the meds is fair. Im not sure you can justify the monthly membership fee. I have several friends who were waiting to see if i thought it was worth it and im not sure i feel comfortable telling them to go this way.
Horrible you charged me a month ago and…
Horrible you charged me a month ago and I still haven't received anything
I have not lost any weight
I have not lost any weight. But, I have not gained any so that is good. I just found out this pill cost $300 per month. As such I am not happy. I saw you have a stronger mg pill. Do you want to send me that? I will try it for another month and lets see? Thank you KB
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