Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
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Is hers legit?
hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully.
Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.
Setting up my account was fast and easy. The drug is working decently with fairly minimal side effects. The cost of my medication is reasonable, however the price of the app went from $4 first month to $150 the second. I wasn’t prepared or warned about this and have no idea why the cost. I require minimal support from thus app. When I had issues with the pharmacy they use regarding slow processing and delivery by post office to wrong address, my issue wasn’t resolved in an acceptable manner to me. So, I’m left feeling a bit bait and switched.
Generally the responses I receive to my messages, sound like an AI chatbot and rarely answer the question. I received the wrong prescription dosage in the mail and nothing is being done to solve that problem until next month's shipment. I'm super displeased with how this has gone and I'll be seeking care elsewhere as soon as I'm able.
I feel very duped by this company. They are not clear about the additional monthly membership fees- I signed up for a 6month plan and they deducted $894 right away (I didn't know they would charge a lump sum either) but with the membership fee, I'm actually paying $268/month. And they don't offer any antinausea treatment.
With little effort I am loosing the weight. The program I am on is working well. There have been no side effects that I can speak of. So far so good. I feel better every day . I got off track for a short time, but back on my eating schedule. Water and protein are being adhered to. Eating fresh veggies is a plus for me. Will keep moving forward. Thank you
I haven’t lost any pounds, this medication hasn’t stopped my cravings for sweets or suppressed my appetite at all. Also, I was under the understanding that the first month it was going to cost me $39, then 7 days later, you’ve charged me another $149 and on July 31 another $99? I’d like to get some explanation about all the charges.I haven’t even gotten any more product but have been paying all of it for one shipment?
If you have questions concerning your health, there is a quick response through the app. It does allow you access to topic based slideshows and videos. I do not feel the cost matches what is provided.
Reply from hers2026-08-11
Hey Rebecca,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I continue to have a problem with your billing. I have statements from you that the monthly charge for the 2nd month would be $149. I was charged $119 on the 29th and I have no idea as to why. And then $149 2 days later.
You asked for me to be honest - I expect the same from you.
Reply from hers2026-08-10
Hi John,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I feel good about my choice to move forward with seriously loosing weight.
I've lost 3 belt sizes in 5/6 weeks and my legs, knees and feet all feel better/ stronger.
Reply from hers2026-08-11
Hey Tonya,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
my hair is still thinning I get big clumps of hair that just fall as I am brushing my hair, i'll try for 3 more months but thus far I noticed no improvement
Reply from hers2026-08-11
Hey Dunia,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
I ordered my first prescription of minoxidil on July 7th. I was charged the full amount for the order and it still hasn’t shipped to me almost 6 weeks later. Your fulfillment process is not working and I should not have been charged until the product shipped. Communication about the issue is lacking as well
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