Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
Written by the business, not verified by us.hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully. Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.Charged my card without providing medication or services
Hi Lita, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
I’m proud of the weight I’ve lost since I started using Semaglutide. I think you’re doing a great job with Hers.
Hey Valerie, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team
I feel good better when I when up my dose
Hey Irma, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team
I definitely don’t want any more. The 1.5’s were tolerable. My stomach was fine but I had a lot of fatigue and tiredness. I only took the 4’s a few days. I was hoping for anti inflammatory feeling but never got that and the loss is f appetite I’d say was minor. Can’t do it anymore. PLEASE don’t ship anymore to me Thanks you Jeannine Norlander
Hi Jeannine, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
I was looking for a GLP-1 provider and found forhers.com. After reading through the information, I decided to sign up. They instantly charged me the $39 fee before I even finished filling out the information on the website. When I got further into the information, that was when it stated that the price would go up for increasing dosages and an increase from $149/month to $349/month after Dec. 31, 2026. I canceled as soon as I could figure out how (literally a couple minutes later), but they refused to refund the $39. They claim that in the few minutes it took me to figure out how to cancel, their providers had already reviewed my file and that it could not be refunded. I cannot recommend them for anything. I have used them in the past for an anti-aging cream and they were incredibly unhelpful when I was having problems.
Hi Gemaine, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
Where is my order!!! You keep sending me emails as thought I've already begun treatment, but I have not received my order. HOW DO I CANCEL!?
Hi Renee, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
I keep getting emails which always lead to a page ssking if I want to resubscribe to your hair loss program.
Hey Susan, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal! The Hims & Hers Team
I feel at first when I was doing the shots, I wasn’t making the progress that I wanted but was afraid to go up on the dose because the drug was making me sick. I would throw up with little notice. Once I switched to Wegovy pills, I no longer got sick and I am making very good progress. I only wish I didn’t go so long failing at this before getting on track. Part of this was my fault but maybe a phone call to one of the doctors or professionals would’ve prevented this. I ended up spending a lot of money on losing 20 lbs.
Hi Carol, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
It’s really expensive compared to others. I might be looking to change providers due to cost. Everything else has been good.
Hey Jodi, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
Well, I paid for my product more than a month ago and still haven’t received anything. About ready to pursue getting my money back.
Hi Jamie, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
So far the medication to help my hair growth has not worked. I am hopeful this will change as time goes on.
Hey Gretchen, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal! The Hims & Hers Team
Cannot access your app online,but so far everything seems good,except some constipation issues,any recommendations?
Hey Lisa, Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us. We have followed up with you through the messaging portal located in your account and look forward to your response. The Hims & Hers Team
Good reliable service. Appreciate the prompt deliveries! Communication is good.
Hey, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team
Great overall experience shipped on time and good delivery
Hi Whitney, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help! The Hims & Hers Team
Things are much better now. Stomach has settled down alot..
Hey Pam, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
It was easy enough to sign up and get meds. The app is pretty good. However, I wasn’t aware that there was a membership charge in top of the medication charge. I will probably cancel here and get my meds from another online company.
Hey Kate, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
I love that I am not craving food. It is much easier to make good choices. I am seeing changes and feel much better in my body. But I am so tired. I compete in rowing with a crew team and I am really struggling with that. Normal physical tasks feel hard and it takes me longer to recover.
Hey AL, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal! The Hims & Hers Team
The HERS community is awesome by always checking in. I am not seeing the results I had hoped for. I have recently received my upped dose to 4mg from 1.5 so I hope to see results soon
Hey Trisha, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team
I have been taking the medication, as prescribed, for almost 6 weeks and have lost no weight, bloat or appetitite. I still think about food morning, noon and night. It has slightly constipated me as well and I have a reasonably high in fiber diet, drink lots of water and am doing yoga, moving, working physically or walking almost every day. Not great. Perhaps I had too high of expectations.
Hi Marta, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
Horrible! You pay $150 for a membership and the treatment is far from personal. Just today two different provider talked to me on the message - they didn't know me at all and did not continou the previous conversation. One provider told me to wait to start the treatment and the other one went and ship the medication when just one message above show that I was going away and had no way of receiving the medication that needs to be refrigerated. Now the med is going to sit on a mail box for 20 days because the second "provider" didn't take 2 seconds to read the message I was exchanging with provider number 01! It's insane how horrible it is. Do not trust them.
Hi Livia, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
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