hers

Horrible shipping time and worse pricing

They take forever to ship and after 3 months of having to message them to push it through the pharmacy and almost missing my next prescription I am now stuck waiting and will be missing my first dose. This med is to be taken a specific way but now I am going without. No one responds just the AI assistant. And the pricing structure is a nightmare. Starts off low and then sneak in all these fees to where you are paying way more than you initially thought you would. Am I losing weight? Yes. Am I having to monitor their job and paying way too much? Yes. Am I switching to a different provider? Heck yes. Bye Hers. You won't be missed!

Melanie ZietakUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-08

Great sign up and subscription. App is unusable.

It was easy to sign up and when I send a message HERS responds quickly and kindly. However, the app is unusable. Everytime I open it it asks if I've started treatment and then it freezes. If I reopen and try to log my weight it freezes again.

Kristyn HornUnited States · 2 reviews · Experienced 2026-07-08 · Posted 2026-08-08

Haven’t received order

I’ve order over a month ago and only received one alert that there are delays. Still haven’t been updated, but also still haven’t received a tracking number according to my order. I also think asking for a review without even receiving an item is outrageous and there is some miscommunication between this business

Jonel DlugosUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-08

Very misleading, was ripped off by Hers. Horrible Customer Service!

The questionare asked to get your information to get you on the right medication was incomplete. There was no box to put the valuable information about my issues so I could get the right medication. I wanted to talk to someone about my issues before I started the medication. Wanted to make sure I was going to be put on the Best medicine so to not have a bad reaction or further worsen my issues. To get the medication, it said you needed to get the membership for 149.00, It said you will not be charged until you start & pick your medication. I waited to get the medication because I wanted to speak to someone before I started. Then wanted to pay a few bills off before I started since it would be costly & neaded to dedicate a period of time to see if the meds would help. I noticed on 8/7/26 There was a charge for 149.00 by herself on my bank statement on July 25th 2026. I called the next day to make sure I was not charged since I had not gotten or spoken to anyone about the medication. The woman on the phone I spoke to Cancelled the membership but would not credit my account. I asked to speak to a supervisor & was told there was no one above her I could speak to. So for 13 days, no medication, I got charged 149.00. Very disappointed in this Co. They shouldn't say you will not be charged until you start the medication. At the least they could of credited my account for the remaining days of the month. I will not be using this service in the future. What a rip!!! Extremely disappointed with this co. & lack of customer service!!! Do Not sign up for the membership unless you are positive about the perticular medicine you are wanting!!! They should have another open box for additional information you want the doctor to know instead of just the multiple choice answers they have you pick from. Horrible customer service. Horrible wording , very misleading!!!

I am pleased with all aspects of hers .

Abigail HedmanUnited States · 1 review · Experienced 2026-08-08 · Posted 2026-08-08

NO ESCAPE

I have canceled 2 and still get charged. It’s very expensive and frustrating. There is no human to talk to it’s all AI chat bots. I’m very disappointed.

No shipment for three weeks and no…

No shipment for three weeks and no refund I signed up and paid the subscription and membership fees, but my medication never shipped. After two weeks, there was still no update. After three weeks, the app continued to show “not shipped,” even though I was close to being charged for the next month. I canceled the plan, but the $39 + $149 were not refunded. I expected reliability, but I never received my medication at all. This was not the experience I was promised even the delay was on their side.

Total rip off!

The price for what you receive is the problem. I have told that AI doctor 10 times that the medicine is not working and they only bumped me up half of a milligram dosage. So now I pay $500 a month for something that doesn't work. I guess hers expects me to pay thousands of dollars before it gives me a prescription that actually helps with weight loss. I haven't lost any weight at all!! and anytime that I try to talk to the doctor it's always a generated robot message.

Renee FredUnited States · 1 review · Experienced 2026-08-06 · Posted 2026-08-08

I keep getting texts that I have new…

I keep getting texts that I have new messages and need to check in. When I click on the link it takes forever to log in. When I go into the app, I don't see any new messages. The app seems to be aimed more at selling more things than addressing any issues. Very frustrating.

Seeing results

I have been using since the beginning of November and have noticed an improvement. Where I did have thicker hair, it is very thick. I am getting new hair in the thinning parts.

Phyllis GoschUnited States · 1 review · Experienced 2026-08-07 · Posted 2026-08-08

I never completed the intake form

I never completed the intake form, but must have done enough to pay for the membership and get charged for the first month. This site is the only one I found with the customer service phone number easily accessible so I spent what seemed like forever searching for the corporate phone number. First level frustration. Upon getting through after 1/2 hour wait time, the representative read the" no refund" script. I must say he stuck to it loyally. He did agree to refund the $149 for the drug I couldn't receive because I hadn't completed the intake form. However, because I was approved for the weight loss drug without fully completing the form, he wouldn't refund the membership fee of $39. He stuck to this even when he claimed there was currently no supervisor to elevate the request to. Come to find out there is never a supervisor available! He made all decisions which makes total business sense. The fact he used the word currently is misleading. It makes the listener think there is a supervisor available sometimes. It's the little dishonesties that lead to lack of trust. Once again, big corporations sucking money, albeit small change this time, from individuals. Tired of being used for corporate gain.

Month 2…NO food noice!!

1.5 mg dose of Wegovy completely silenced the food noice that has pledged my entire life. Also, my nutritionist gave me “permission” to eat 4 tiny meals high in protein daily. So, no “grazing”necessary to get from one meal to the next. Month 2. Wk 1 @1.5 mg. Haven’t lost or gained an ounce. No worries!!

The way I am losing weight and the…

The way I am losing weight and the energy I have I wish I would of done this along time ago

Not feeling it helps

I don't feel like the medication is doing anything for me. It doesn't seem to curb my hunger and I keep gaining and loosing the same 2 lbs.

I’m feeling pretty good

I’m feeling pretty good, and losing weight slowly. I’m concerned about when I get to my goal weaning off the drugs.

Marie BurrussUnited States · 1 review · Experienced 2026-08-06 · Posted 2026-08-07

Doing good I hope my next ones start…

Doing good I hope my next ones start really getting the weight off so far I’ve lost 11 lbs

So far

So far, I’ve only been on Wegovy for six days. I will write a review and maybe a week or two and I will keep up with my progress.

Susan BeydounUnited States · 1 review · Experienced 2026-08-01 · Posted 2026-08-07

Introductory price is great But then…

Introductory price is great But then they don’t mention the $99 a month subscription price for access They charge you wether you used their service or not I hadn’t even started the meds let alone needed a refill or consult before the monthly charge hit You can cancel any time but I had no idea this was a $1200 a year subscription just for access even if you don’t need or use

You billed me immediately

You billed me immediately, but never sent my order…. It’s been more than a month.

Absolutely fraudulent company, hidden costs

Absolutely fraudulent company. Do NOT start a membership with them. They have hidden costs that they don't show up front and you don't find out until you've given them your credit card info. Then BOOM - you'll find out. They have ZERO integrity and screw their customers over royally. What happened to good business practices? Beware of this group. We are using Embody now and they ARE a reputable business that you can trust.