Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
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Is hers legit?
hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully.
Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.
Be careful of their membership program. It is very misleading and possibly a scam. They advertise a $39 a month membership fee but once you enter payment it shows a $149 monthly membership fee. I canceled immediately but they refused to refund the membership fee.
Reply from hers2026-08-08
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
I’ve got my weight down to 144 and I’m very satisfied.
Reply from hers2026-08-08
Hi Debra,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
It's too soon to say if the pills are working. I like that you keep in touch and are available for questions. But I am not sure yet if the product actually helps.
Reply from hers2026-08-08
Hi there,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you in your treatment channel whenever you may need us.
The Hims & Hers Team
Hi Janella,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
I keep having issues saying that my payments haven’t gone through yet my account has processed them. I’m also constantly having issues with my account being active instead of canceled. It’s very disappointing that due to a mistake on hers end I am not able to take what I am paying for in time or receiving it in a orderly fashion
Reply from hers2026-08-08
Hi,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
Our team has followed up with you in your treatment channel and look forward to your response.
The Hims & Hers Team
I have only been on the pill for a month now the main thing I dont like is I feel hungry a lot
Reply from hers2026-08-10
Hey Crystal,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
App doesn’t work most of the time. I can’t get into my account anymore to log my weight and it’s been 6 weeks with zero results. Not pleased overall.
Reply from hers2026-08-08
Hi Colleen,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
Zero real human support. Inconsistent products sent (I received different vials from different pharmacies with each delivery so the effects were unpredictable and mostly ineffective.) I received no notification that my subscription was up for renewal so I was very upset to see a charge for over $1000 on my account, especially since I had been on a payment plan. Again, there was no human support to help resolve the issue. I would never recommend this company.
Reply from hers2026-08-07
Hi Melissa,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Never got my meds but you accepted my money no customer service .. do not order from them I am calling better Business bureau
Reply from hers2026-08-08
Hi Karen,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
We have followed up with you via email and look forward to your response.
The Hims & Hers Team
I have nothing else to compare it to. It bothers me that you advertise $149 per month for the drug, but do not include that there's a $149 membership fee as well. To me that's deceptive advertising - especially since it's billed separately. I only just discovered that I'm paying $300/month not $149. I'm going to see if I can get this through my doctor's office and hopefully get a straight answer as to the cost. I consider your advertising very deceptive.
As to the drug itself, I have been successful at losing weight, but I'm not sure Hers has anything to do with that other than providing me with the drug.
Reply from hers2026-08-08
Hi Mary,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I didn’t lose any real weight this week. Just a few ounces. I think it’s because I haven’t been exercising which would help the process. At 70, it’s hard to motivate myself, plus I had pulled my back out recently and couldn’t work out. Eating food with protein and watching how much I take in. Although I didn’t lose weight this week I feel good about being on this program and how much I’ve lost so far.
Reply from hers2026-08-06
Hey Doreen,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I'm not sure why I keep getting emails regarding how I am doing so far on the meds when I have not received them yet. When I inquire I am told they are on backorder. So these auto emails should be corrected.
Reply from hers2026-08-06
Hi Carolyn,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Great, been taking the meds and checking in and seems to be going great so far
Reply from hers2026-08-06
Hey Brianna,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I appreciate the ease of receiving the meds to lose weight. I haven’t seen any real progress since taking the prescription, but it’s only been a month.
Reply from hers2026-08-06
Hey Kathrine,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I have still not received my product and no response on when I can expect it. I’m starting to wonder if this is a scam
Reply from hers2026-08-06
Hi Sharon,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
It has been over a month since I placed my order and I still have not received my delivery. My tracking has completely disappeared in the app and I keep getting emails on “how are we doing “ “please update us on your progress “ and I haven’t even started my dose! I submitted a chat form for an update and no response. This was my first time joining hers as a birthday gift for my hair loss and I’m very disappointed as a first time customer
Reply from hers2026-08-06
Hi Summer,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
You guys are trying hard. A few comments. Tough to get a live person when needed. And very tough for those clients who travel. I have had some difficulties changing to my Hawaii address for this month and next. I cruise sometimes - next year for 60 days. Step at a time. I will keep you posted. christine Davis
Reply from hers2026-08-06
Hey Christine,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I'm having cravings, not feeling full. Not losing a lot of weight.
Reply from hers2026-08-06
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I liked the 1st month for 39 dollars but then to charge 150 a month on top of a 300 medication price is just ridiculous. Really feels like you're taking advantage.
Reply from hers2026-08-06
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
The app is glitchy and freezes or shuts down often.
The monthly membership fee is way too expensive.
I continue to get emails and texts telling me to complete my check in, even though I already have, and there is nothing to fill out that in the link you send in the texts and emails.
Reply from hers2026-08-06
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
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