Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
Written by the business, not verified by us.hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully. Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.Easy and fast communication. Excellent explanation. Fast delivery.
Hey, Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated! The Hims & Hers Team
I am feeling better, more energized and feeling good all around. I had enough energy to pack my stuff. I moved, and I couldn't have done it without help.
Hi Maria, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help! The Hims & Hers Team
Loved how easy it was to start on my GLP1 journey and the helpful info I was given about what to expect in the first few weeks. Also appreciated how a team member reached out to me when I mentioned a mild side effect I experienced when I took the first week survey.
Hey, Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated! The Hims & Hers Team
Hi Linda, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
I know not to expect quick results with my hair growth so I am sticking with it! I’m getting better at applying the spray!
Hey, Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated! The Hims & Hers Team
I really just have one complaint. The promotion deal was a little confusing. It said 39 to start, then 149. That was cool. I didn’t know it was 149 for the membership and 149 for the medication. But other than that when you reach out for questions they are very responsive.
Hi, Thank you for providing your honest feedback, and we’re so sorry for the experience you had. We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. The Hims & Hers Team
Very excited about the progress I have made, on the 4 mg and haven't any side effects yet. Food noise is gone and I have lost about 8 pounds since the beginning of July!!
Hey, Thanks so much for sharing your experience with us! You really made our day. If you need anything, we’re here to help you in any way we can! The Hims & Hers Team
I have not been feeling well. I'm sure it's just my reaction to the medication.
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
I filled out the questionnaire online. Nowhere states it would cost 99 to fill it out. I never spoke with a medical professional. The next thing they’re charging my credit card for a prescription and a consult fee. I never spoke with anyone or received any advice or information about the product. I messaged them saying this isn’t for me and I don’t want it. They have yet to refund me $149 and saying the $99 was a consult fee for filling out a questionnaire. Beware of this company. Also other random charges on my credit card after using there site.
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team
The experience had been well, losing at least 2 pounds a week
Hey Tyesice, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team
Still waiting for my supplements who have been on back ordered since my initial order
Hey Ana, Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us. We have followed up with you through the messaging portal located in your account and look forward to your response. The Hims & Hers Team
I have been using the HERS app for a couple months now. I find it to be very helpful, responsive, and supportive. I have been nauseous since Saturday (1st) when I stopped the Wegovy pill 4 mg; my nausea is slowly going away. My doctor prescribed the injection medication instead of the pill. I look forward to this, and expect my nausea to be over before the medication arrives. The lesson for me is to go slow and pause on the medication if side effects occur. Being so nauseated these past few days (the 1st - the 5th) has been awful, where I feel like I’m about to throw up if I lean over, even on an empty stomach. I pray this will ease up and I’ll be back to normal soon. Right now I’m focusing on hydrating and trying to ease my stomach. The doctors have been kind and understanding throughout this ordeal and I appreciate their advice and patience.
Hey Elizabeth, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
This is a predatory company who obscures their monthly charges (for a "subscription" even if you never get medicine - they'll continue to charge you $149 a month). You do not have a chance to talk with a provider up front about your choices, they will prescribe you a syringe. You can then ask your provider to change it, but it's unclear why they don't allow you to ask for preferences up front and avoid the confusion. They also make it hard to cancel this "subscription" that literally provides nothing if you're not getting meds. I've been charged for $500 (because I just realize they've been charging my card for 3 months) and never received meds. Edit: As a follow-up, HERS told me that the medication (which I absolutely did not agree to) was already shipped and they cannot refund any of my charges. 8/6/25
Hi, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
Your staff.. So attentive. TY
Hey Clay, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team
I requested a chat with someone because I have been overfilled. No one responded.
Hi Barbara, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
Still in the process of reaching goal. Seemed to hit a bit of a roadblock but will continue to make adjustments to meet goal.
Hi Brenda, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
Love the conversations with health care team. However, I have a horrible time trying to log in. Takes me to a fingerprint screen that has no options to do anything. I just close it out. Not very user friendly.
Hi Susan, Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced. We have requested further information so we can locate your account and help you as quickly as possible. We look forward to hearing back from you soon.
You need to ship earlier as not to disrupt medication. You do a good job on information and excellent on quick responses.
Hey Michael, We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us. The Hims & Hers Team
So far, so good.
Hey Dinah, Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can! The Hims & Hers Team
Easy to use, thorough care, responsive providers, Love the community support in the Facebook group, all around a great experience!
Hi Hannah, Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help! The Hims & Hers Team
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