Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
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Is hers legit?
hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully.
Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.
Im not happy at all.. you are a liars .. first it was only 199$ at month.. second month you charged me 350$ and now 3 month 450$. You don’t explain all this correctly.. i will never order with you.. if i will now is more than 199$ at month.. im really upset.
Reply from hers2026-08-06
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
Good luck canceling. I had to get my credit card involved- they were great. Hers was awful to try and cancel and kept renewing when I told them not to.
Reply from hers2026-08-06
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
I lost 10 pounds in 4 weeks, but I was very fatigued. I was also vomiting and had diarrhea
Reply from hers2026-08-07
Hi Karine,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Hi Laurie,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Amazing! I am seeing progress a d feeling more active and energetic. Thank you for positively changing my life!
Reply from hers2026-08-07
Hey Gabi,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
The speed and ease is great. I'd love a pill that's easier to swallow.
Reply from hers2026-08-07
Hey Katherine,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I'm losing weight it slow process but it does work
Reply from hers2026-08-07
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
The app is great and my treatment seems to be going well. My only concern is the cost going up. If it goes any higher for financial reasons I will have to cancel. Thank you for caring about my opinion/thoughts.
Reply from hers2026-08-07
Hey Nancy,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
The website is easy to use with very helpful information. I can reach someone when I need to.
Reply from hers2026-08-07
Hi Sheila,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
I have zero nausea which is great!!! But also zero weight loss
Reply from hers2026-08-07
Hey Eric,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
The app needs to show what dosage of medication I am on.
Reply from hers2026-08-07
Hi Lauren,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
I’ve had a great experience! The doctors have all been great and so has customer service. Once I hit a plateau, they adjusted my med doses and that did the trick! Love it so far!
Reply from hers2026-08-07
Hi Angela,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Eating lots of protein, eating slow, smaller meals, and lots of water help with side effects.
So far I’ve had no side effects. Lost 19 pounds. Started on late June. Lost a lot the first week(water weight) and then slow and steady each week after.
Reply from hers2026-08-05
Hey,
Thanks so much for sharing your experience with us! You really made our day. If you need anything, we’re here to help you in any way we can!
The Hims & Hers Team
I’ve appreciated the guidance with the medication and what side effects I may encounter.
Reply from hers2026-08-05
Hey Therese,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Hi LeeAnn,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Signup was a challenging, and it’s not resolved . Being charged 2x for the shipments
Reply from hers2026-08-05
Hi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
I’m shocked at the price increase and haven’t decided if I can afford next month. What happened? I thought it was a standard price and that the price was coming down according to the news and Trump Administration.
Reply from hers2026-08-05
Hi,
Thank you for providing your honest feedback, and we’re so sorry for the experience you had.
We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly.
The Hims & Hers Team
Preparation and shipping take too long, and there is no communication at all.
Reply from hers2026-08-05
Hi Dayana,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
The product is gently shifting my body weight… giving me time to reset my food and exercise choices. It also has eliminated that late day energy crash/craving. My clothes are slightly looser, which is so satisfying. Slow changes, easy to manage and maintain.
Reply from hers2026-08-05
Hey Mary,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I bought the pills and took them for 2 to 3 weeks and I developed a terrible rush in my scalp, the answer I got from the Hers' team was to stop taking them, when I asked for my money back they said they couldn't do that, I think to return the money is the right thing to do since I spent about a week getting better after spending all those nights scratching my head!, bad customer service
Reply from hers2026-08-05
Hi Laura,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
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