Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
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Is hers legit?
hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully.
Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.
I love how accsssible my weight loss medication is through Hers! I have been on Wegovy for about 6 weeks now and have already lost 12 pounds! My only concern is the cost. I am a single mother of 3 boys while trying to get myself through school. I pray that I will be able to continue the cost of my medication. I wish it was cheaper, but overall, I am a truly satisified customer!
Reply from hers2026-08-06
Hey Felicia,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
The patches hav e not stayed on my skin even when sipping down with alcohol swab. My skin has also been extremely itchy I have also gotten hives from it.I've given th patches a few months is there any other type of patch that is available?
Reply from hers2026-08-06
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
I expressed my concern about lack of weight reduction with using the pill compared to using the pen, along with my concern with hormonal weight gain and did not receive a response that was not generated by AI. I know longer will take the pill. I want a refund for the most current delivery. The box has not been opened.
Reply from hers2026-08-05
Hi La'Tonda,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I ordered my product over a month ago and I'm still waiting.
Reply from hers2026-08-05
Hey Stephanie,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
You inefficiently neglected to read my chart for 5 plus months and then said you wouldn't supply me with the semaglutide that I was successfully using.
Reply from hers2026-08-05
Hey Elizabeth,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
I’m very concerned about the recent change in the Hers app that is requiring me to ”accept” the terms and conditions stating that Hers will be accessing and using my medical info for AI purposes. It will not let me access my information unless accepting, and I refuse to do this. I will cancel my subscription before I allow this.
Reply from hers2026-08-05
Hey Anna,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
I like the pill no side effects. However, I do not like they increase the price.
Reply from hers2026-08-04
Hi Amy,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
Hi Tina,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
My evaluation and prescription happened very quickly. The medication shipped in a timely manner and I received it earlier than estimated. It has been easy to contact a provider with any questions. My dosage changed and I was shipped more meds quickly. I am feeling so so much better mentally and I have been able to do it all from the comfort of my own couch for cheaper than seeing a psychiatrist or psychiatric nurse practitioner would be through my insurance.
Reply from hers2026-08-05
Hey Lauren,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
I have not received any product yet. Order at least 2 months ago
Reply from hers2026-08-05
Hi Karen,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I was great until I had to increase my dose and the cost doubled 🙁
Reply from hers2026-08-05
Hi Carrie,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
Question I was charged $39 on May 20 2026 for a membership fee and then I was charged again July 15 $99 for a membership fee. Do I have to pay a membership fee each month and then on top of that my Wegovy pills?
Reply from hers2026-08-05
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
In the 2nd month, I had to create a request for RX. In the 3rd month no RX was sent to the provider. It seems like I am paying you a subscription fee for nothing.
Reply from hers2026-08-05
Hi Maureen,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
All is GREAT except I do not feel i am curving my appetite the way it should work. I have been doing the wegovy for about a month but I did another kind of compound 4 months prior to this. I was at 217 when I started this whole deal and I cannot get down past 205... I dink ocer a gallon of water a day but I still feel like I am eating bigger portions than I should.
Reply from hers2026-08-05
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
I am using the hair growth product along with the wegovi weight loss pill. So far the hair growth I don't notice any changes. But for the weight loss I am losing weight slowly. It is good. Hard to eat 100 grams of protein a day but I am doing it.
Reply from hers2026-08-05
Hey,
Thanks so much for sharing your experience with us! You really made our day. If you need anything, we’re here to help you in any way we can!
The Hims & Hers Team
I paid for a six month subscription. Two months in they said they had a technical issue and put my prescriptuon on hold. I emailed them over and over with no helpful response. Then out of the blue they cancelled my membership. They have refused to reinstate it. Terrible way to treat clients!
Reply from hers2026-08-05
Hi Kim,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Just trying to get the medicine getting… suppose they have the increase to the point 05, and you send me another month of the point 25. How should I be happy about that?
Just trying to get the medicine getting switched over. Have to start back over not losing weight, staying the same and a lot of money invested for nothing.
Reply from hers2026-08-05
Hi Crystal,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Good communication with me. Helpful information given as needed. No bad side effects from Wegovy and am happy with my results so far.
Reply from hers2026-08-05
Hi Tina,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
On Youtube, the advertisement is saying only $39 for the 1st month but in actuality you have to pay $39 plus the medication and then the membership fees every month. I believe you need to be clear and transparent on the cost.
Reply from hers2026-08-05
Hi Mina,
Thank you for your honest feedback, and we’re so sorry for the experience you had. Your input is greatly valued here at Hims & Hers, and we're always here for you when you need us.
The Hims & Hers Team
I am trying to be patient. I stopped Weems (worked pretty good at slowing shedding and starting new growth) to start HERS and my hair shedding has increased exponentially. Hope to see this decline with continued use. Hopefully before I am bald.
Reply from hers2026-08-05
Hey,
Thanks so much for sharing your experience with us! You really made our day. If you need anything, we’re here to help you in any way we can!
The Hims & Hers Team
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