Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
Written by the business, not verified by us.
Is hers legit?
hers (forhers.com) has a 3.0 out of 5 rating on OK.one, based on 282 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 30% give 1 star; The business has replied to 60% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often mention that the process of receiving treatments through the mail is very straightforward and convenient. People also appreciate the ease of communicating with care providers and managing their health needs without judgment. Many find that the products help them make positive changes and manage their goals successfully.
Some reviewers were not happy with unexpected membership fees and high overall costs that made subscription difficult. Others also noted challenges with customer support responses and unhelpful communication when technical problems occurred. Additionally, a few consumers experienced issues without receiving satisfactory solutions or refunds.
Auto-generated from all reviews of this business. For reference only.
I do not feel as if I am getting $149 per month worth of services. Other companies such as Noom charge $49 which seems more reasonable for monthly monitoring and every other month prescription fills.
Also you need better explanation of microdosing and the long terms plans/effects.
Your website is glitchy. I cannot put in a decimal for my weight when I am answering the monthly questions for a provider.
I get 30 reminders to complete the monthly assessment before it is even available on the website - very frustrating.
After I enter a new daily weight, the app gets stuck on the 'you have lost/gained' screen with no way to get out excvept to close the app and come back in.
It feels good to continue to lose weight. I am thrilled that the food noise is gone.
Reply from hers2026-08-08
Hi Debbie,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
I only heard from someone in the first week I asked questions and it was either to read an article and then other questions not answered at all. I will not be renewing after I’m out of meds I’m going somewhere else. All I get is stupid ads for weight management which I don’t need Ridiculous terrible service.
Reply from hers2026-08-08
Hi Christie,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can look into this for you.
We look forward to hearing back from you soon.
The Hims & Hers Team
I am just not seeing the results I thought I would.
Reply from hers2026-08-10
Hey Penni,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team
Company overall is fine, its just so expensive for out of pocket patients.
Reply from hers2026-08-08
Hi Isabella,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
You had what I needed, the pill. And your app is user friendly & delivery service was fast & you make sure i am on top of what I need to do with your checklists. Thank you
Reply from hers2026-08-08
Hi,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
just received my new prescription 4 mg, I don't feel much a change from previous dosage. I am working out, I am drinking water and am trying to log my food. But still feel hungry?
Reply from hers2026-08-10
Hi Andrea,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
Although 1.5 mg didn't seem to do much, I just started the 4mg and my appetite is definitely less.
Reply from hers2026-08-10
Hey Catherine,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
You have the worst website ever! I have to sign in every time! I am a member don’t you keep me signed in!!!! Takes forever to get a response. Ability to track anything is none existent!
Reply from hers2026-08-10
Hey Sandra,
Thank you for bringing this to our attention. We're truly sorry to hear you had a frustrating experience with us.
We have followed up with you through the messaging portal located in your account and look forward to your response.
The Hims & Hers Team
It seems like more hair is falling out these days..it's been 4 weeks since I took daily pills and some say it's normal to have more fall outs for 2-6 weeks, so hopefully new hair will come out thicker and fuller.
Reply from hers2026-08-10
Hey CK,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
Hi April,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
I'll start with how hard it is to talk to anyone. They refer you to read one of the thousands of articles on NOT WHAT YOU NEED TO ASK. The thing I wanted was to cancel which finally I was able apparently to do since they confirmed by email that I was cancelled, however, they keep trying to charge my credit card and if I hadn't put it on pause I bet it would have been almost impossible to get them to refund me because I keep trying to communicate to them I am cancelled and they shouldn't try to charge my credit card and they don't listen and now they have attempted probably 10 times to charge me $149.00 and they contact me by email to update my payment so they can charge me.
It's certainly frustrating to try to communicate with them.
Reply from hers2026-08-10
Hi Marcie,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Weight is coming off slowly. Just started the 4mg so weight loss may pickup.
Reply from hers2026-08-10
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I liked that the medication finally arrived and had no issues with the medication. I had to wait more than two months for it though. I downloaded the application but it does not work - I cannot access Hers through the app on my phone so communication has to be done from my pc. I felt deceived because the membership is $149 and the medication is same price- I don't remember this detailed. My credit card was charged all at once for two months of memberships plus the medication -You charged my card but have not been able to provide a receipt so that I can obtain reimbursement from the Health care spending account so this is very frustrating!
Reply from hers2026-08-10
Hi Linda,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
I ordered my product 1 month and 6 days ago they charged my account on the day I ordered and I still haven’t received the product I payed for. Ive messaged them several times and the AI generated message keeps saying it’s in processing. Who knows if I will ever receive it? Be aware of this company!!!
Reply from hers2026-08-10
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
The food noise is gone, I am watching my diet to help with the meds and I workout high intensity 5-6 days a week. Still trying to get enough water and sleep. Meds have been a big part no food hunger or cravings! I lost 31 lbs since I started:)
Reply from hers2026-08-10
Hi Mia,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
I found everyone on this site to be very informative and helpful.
Reply from hers2026-08-10
Hi Beth,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
The websites VERY misleading. Will tell you one price in advertising and then checkout its hundreds of dollars. SCAM SCAM SCAM. go see your dr. It’s probably cheaper and the product comes back as dangerous on Yuka.
Reply from hers2026-08-10
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
Setting up my account was easy and I got my response quickly.
Reply from hers2026-08-10
Hey Kim,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
Which it was faster. Helps me when I start eating. Not as hungry
Reply from hers2026-08-10
Hey Donna,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Additionally, the medical team would love to help you if you’d like to discuss your treatment further, you can do so within the secure messaging portal!
The Hims & Hers Team
Ro 
TrimRx
Embody
Noom
Mochi Health
MEDVi
Remedy Meds
Trinity Meds