Extreme Delay and Lack of Transparency…
Extreme Delay and Lack of Transparency Regarding Return Refunds – To the Nike Customer Service Team, I am writing to express my extreme frustration regarding a recent return experience and an uncommunicated change to your return process. According to your customer service team, returned items must now undergo an inspection process that adds an extra 7 to 10 days before a refund is issued. This policy change was never communicated to customers, and the process appears highly inconsistent. For example, I recently returned two pairs of shorts and a pair of socks—all brand new and in their original plastic packaging. The refund for the socks was processed immediately upon receipt, but the two pairs of shorts are still pending after 11 days. When I contacted Nike via live chat, the representative could not explain the delay, suggesting only that there might be a backlog. Holding customer funds without proactive communication or clear status updates is unacceptable. I request that you look into this matter immediately and process the remaining refund for my order. Thank you