Challenging Service
One of the most challenging pet insurance experiences. To top it off, they were not covering at 80%… when I called to cancel I was met with a representative that tried to tell me I was wrong with what I was being reimbursed by MetLife even though I was looking at the explanation of benefits and reading off exactly what was submitted and what I was being reimbursed (90%). He was looking at their website and saying that’s not what he was seeing. What he didn’t know is that I had a special plan with MetLife that you can only get by calling in. I would not recommend others to spot and ultimately I have told my mom and her best friend about the experience, as they followed me to spot.