My pet clippers stopped working just…
My pet clippers stopped working just three weeks after the warranty expired. Customer service initially offered me 50% off a new set, which I wasn’t thrilled about, but after some back-and-forth, they ultimately sent me a replacement at no charge. I really appreciate that they listened and worked with me to find a solution. It took a little persistence on my end, but in the end they made it right, and I’m happy with the customer service and the resolution. I’m looking forward to getting plenty of use out of the new set! Sue was kind, helpful, and responsive throughout the process, and I’m really glad I had her as my representative. She made the experience much easier and was great to work with. I really appreciate her help and the fact that they ultimately took care of the issue!