Expedia is basically a scam website…
Expedia is basically a scam website cosplaying as a legitimate business. I tried to cancel my booking because the hotel I booked with was falsely advertised as being in a location that it was not actually in. Expedia made up some story about the hotel having a nonrefundable policy. In reality, this is Expedia’s own policy and they refuse to issue any refunds or cancellations once the booking is made. I had a really horrible experience with the customer service team in trying to cancel my booking and their initial response was for me to try to get me to lie to the insurance carrier to try to get a refund through them so they could save money off my booking! They also tried to blame the non-refundable policy on the hotel I booked with instead of explaining that this is their own policy. Their entire business model is to try to collect payments from customers in the hopes that customers never need to cancel their bookings! The customer service agent named Manuel also tried to lecture me and blame me on my communication with the hotel. What a nightmare!! I will never be using Expedia again!