BetterLoveDoll = BEST experience!
My experience with ordering from BetterLoveDoll.com was exceptionally good. I highly recommend them based upon the communication, product, and after-delivery follow up experience I recently had with them. I've never ordered something like this before, so I had many questions and, of course, was concerned about the financial part too. Too many fake websites out there these days. Too many scammers. I treaded carefully and settled into contacting BetterLoveDoll to find out more about a potential purchase. I couldn't have been happier with my choice. I reached out with questions, and David responded. I had read elsewhere that David provided great customer service; I have since experienced it first hand! I reached out with several questions - from product information ( I already knew which model I wanted to order; I was twitterpated the moment I saw her online), to option/upgrade recommendations (his recommendations included NOT adding things in fact - kept the price LOWER), to shipping dates and schedules (college age child at home and needed to ensure the package would arrive when he would be out of town), to after arrival questions and looking for advice. David provided great answers, HONEST information, and was personable, which grew the more we communicated. He understood that I was a serious potential customer and he made sure I had all the information necessary to make informed decisions and a purchase I would be happy with. The doll model I was interested in was listed on several vendor's websites - all with different names - but all using the same manufacturer provided images. In this day and age of AI, I was concerned how much was "her" and how much was "AI enhanced." When David provided me with the link to see **my doll** at the factory - the confirmation/approval images - I was more than thrilled. She looked beautiful. More than I could have imagined. She looked like the manufacturer's images, 100%. What I fell head over heels attracted to, what I based my order on, and what was about to be shipped to me, ALL matched completely!! I approved the images and David arranged the shipping. The tracking information was great and accurate. She arrived at the house fast, and totally within the "kid out of town" window. Woo hoo! The doll was packaged securely for the international travel. The **one** negative was that there was some damage on the bottom of her feet upon arrival, but that was NOT because of BetterLoveDoll, NOT because of poor packaging, and NOT because of anything the vendor/manufacturer/factory could have done better. It was 100% the shipping company. They left the package standing VERTICALLY, leaning against the front of my house upon arrival, rather than HORIZONTALLY, as the box clearly CLEARLY stated . . . with arrows and everything!! So, her feet were damaged from the arrival and standing - UPS at fault - not BetterLoveDoll. I did email David to let her know my doll arrived, that she looked AMAZING, that I wanted to thank him for all his help throughout the process and across all the emails, and I did mention the damage to the doll's feet. David encouraged me to reach out to the shipping insurance company - BetterLoveDoll provides shipping insurance as part of the order. I did as he suggested, provided photos, and they offered compensation that was fair and reasonable. And QUICKLY too!! It will certainly cover a TPE repair kit for the foot damage plus a little extra I'll be saving for my next BetterLoveDoll order. :) Thank you to BetterLoveDoll.com, thank you to David, and thank you for making this entirely new (and initially intimidating) experience one that was exciting, positive, and supported every step of the way!!