DO NOT TRUST
I rarely write negative reviews, and I genuinely wanted to support TELESIN because I had seen so many positive reviews about the company and its products. Unfortunately, my own experience has been extremely disappointing, and I urge any other customers to think twice before ordering from this company. I placed order #TELESIN29797 on 6 July 2026, and it still has not been delivered. Since then, I have contacted TELESIN at least five times by email or online enquiry trying to resolve the issue. I was initially told that I had entered my delivery address incorrectly, but I provided a screenshot clearly showing that the address, city and postcode were entered correctly. After that, I sent further emails asking whether the address had been processed incorrectly on TELESIN’s end and then requesting a full refund. I also submitted another enquiry on, and followed up again after receiving no response. Despite all of these attempts, I still have not received any reply at all, any proper resolutions or confirmation of my refund. I have also called TELESIN twice using the “Contact Us” phone number listed on their website, during their stated business hours, only to find that the number was not connected. I am leaving the country on 20 August, meaning I am no longer able to indefintely wait for an order that was placed more than a month ago. I have requested a full refund to no reply from Telesin. What concerns me most is that this experience reflects a serious lack of accountability and integrity in the way customer issues are handled. Mistakes and delivery problems can happen, but repeatedly ignoring a customer after they have provided evidence, followed up multiple times and formally requested a refund is not acceptable. A reputable company should take responsibility when something goes wrong and communicate clearly with its customers. I was genuinely hoping to have a positive experience with TELESIN, especially given the good reviews I had read beforehand. Sadly, the undelivered order, lack of communication, unanswered emails and unusable contact number have made this an extremely frustrating experience. I would urge any customer thinking of buying from this company to seek a different company, as no competitive price or quality of product is worth supporting TELESIN.