Telesinstore (telesinstore.com) has a 2.2 out of 5 rating on OK.one, based on 37 user reviews collected here. It is listed under Media & Publishing and its reputation is poor. 62% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-10-24.
Poor customer service and the phone number on the website does not work. On their website, they said would respond within 24 hours for a refund. I have emailed them repeatedly and they have not responded. I tried their AI messaging and it replies with "not enough conversation credits."
Edit: I received a response after I wrote this review. Their first response was asking if I wanted to return 1 item when i clearly said all of them. So i stated i wanted to return everything (I bought 3 items). Then they said if it is not a quality issue, i would have to pay for a return to China, which is alot and I should keep the products and enjoy them. I responded back that they have not even been opened, they are still in their plastic wrapping. I received the products from a warehouse address in California so why do I have to return them to China? Also, I chose to support their business directly. If I had bought their product off Amazon, I would not have such a difficult time returning this product. I am still extremely disappointed in my unresolved return experience with them.
Reply from Telesinstore2026-10-22
Dear customer, we sincerely apologize for not replying to your message in a timely manner. We have received your request and responded to your refund demand via email. Please kindly check your inbox. Should you have any questions or further requests, feel free to let us know in the email, and we will definitely provide you with a satisfactory response.
I recently recieved my telesin master kit but the only thing missing from the package was the lens adapter plate that would allow me to use the lens. ive wrote an email with no response and would like to get it resolved so i can use the product i bought. The grip itself works great and is fun to use
ORDER #TELESIN32398
Reply from Telesinstore2026-10-22
Dear customer, we have replied to your message via email and resent a new lens adapter plate to you. We sincerely apologize for the inconvenience caused. Please feel free to contact us via email if you have any further questions.
I placed my Order Nr. #TELESIN33119, but there is no confirmation, tracking number or any information at all abpit shipmen. Did they just steal my money??? What is happening?
Reply from Telesinstore2026-10-22
Hi there, your parcel is currently in normal transit. It has arrived at the destination country and is now waiting to be collected by the local logistics provider for delivery arrangement. You can track the logistics information via the tracking number UL608031036YP on this website: https://www.yw56.com.cn/en/. Please feel free to contact us if you have any further questions later on.
Still waiting for part of my order and no response from support
I placed order #TELESIN31641 on September 10. Some items eventually arrived separately, but the iPhone 17 Pro case is still missing.
TELESIN told me that the latest batch of the case had failed quality inspection and that the new stock was expected to arrive after October 10. I followed up several times and asked that, instead of the 10% discount coupon they offered, the remaining case be sent by Express Shipping at no additional cost once it became available.
Unfortunately, I have received no response to my follow-up emails. The rest of the order did arrive, so this is not a case of the entire order being undelivered. The problem is the long delay, unclear communication, and lack of response from customer support.
I simply want confirmation of the case's current status and prompt shipment. I will be happy to update this review if the issue is resolved.
Reply from Telesinstore2026-10-22
Hi there, we have checked and found that the re-delivery order for the iPhone 17 Pro phone case was delivered to the receiving address on October 19. Could you please confirm whether you have received the re-shipped item? If not, feel free to contact us anytime and we will resolve the issue for you as soon as possible.
Placed the order 5 days ago, no delivery updates till now & the customer service is not even replying my emails. They gave me a bogus tracking number which just does not work at all and says tracking not available.
As a customer I sure don’t want to be treated like this.
Order Id: TELESIN32076
Reply from Telesinstore2026-09-24
Hi Nihar, we are truly sorry for the worry this has caused. Your order TELESIN32076 was shipped on 19 September via Yanwen, tracking number UL526475648YP.The tracking number we provided needs to be used to check logistics information on this website: https://www.17track.net/. It arrived in India and was handed to the local carrier on 23 September;
We had previously sent two emails to [email protected] explaining the situation, and we sincerely apologize for any misunderstanding caused.tracking updates can take a few days to refresh on some carriers. We have also sent you a private message to follow up until your order arrives. Thank you for your patience. - TELESIN Team
#TELESIN30016
I never receive my order, please reply to my 10 emails please !!!
Reply from Telesinstore2026-09-24
Hi, we are very sorry for this experience and for the slow email responses. Order TELESIN30016 was shipped on 23 July via Yanwen, tracking UL354962393YP. Our carrier records show the parcel was returned to us, which is why it never arrived. We would like to arrange a reshipment or a full refund for you right away. We have sent you a private message here on Trustpilot - please check it so we can sort this out for you as soon as possible. - TELESIN Team
Never received my order! The tracking number is bogus, and customer support has been absolutely useless. They claim it was delivered and are telling me to deal with my local carrier. I’m out $75 with nothing to show for it. Extremely disappointing!
Reply from Telesinstore2026-09-22
Dear customer, please use the tracking number we provided to check the shipment status at https://www.17track.net/. Our records indicate that your order was delivered to the recipient's address on August 27. If you have not received the package, please check around your yard and mailbox, or contact the local carrier for specific delivery details.
Last-mile carrier: UPS
Carrier website: https://www.ups.com/us/en/home. Please feel free to contact us if you have any questions.
Order number TELESIN30874
Scam! I placed an order over 17 days ago and it still hasn’t moved from the warehouse.. at this point I believe they have just stolen money off me. please avoid Telesin. I have left 3 emails to the their “support email” and no reply. Really disappointed with this service. Money down the drain. Avoid avoid avoid.
Reply from Telesinstore2026-09-09
Dear customer,
Thank you for reaching out, and I'm truly sorry for the frustration this has caused. Waiting for an order that never arrives, and then not getting clear answers, is absolutely not the experience we want any customer to have. I've taken over your case personally and I'm reviewing everything right now.
To help us assist you more efficiently, could you please share your email address and send your order number to [email protected]? Once received, we'll prioritize your case and resolve it as quickly as possible.
Be warned!! product arrived and broken after many emails to different email address no response what so ever. stay away zero customer service and have reported them to CC company.
Update- Response from this company who give a faulty email address so looks like they are responsive but not!!! stay away
Reply from Telesinstore2026-09-24
Hi, thank you for sharing your experience, and we are truly sorry to hear it. We were unable to match this review to an order from the details given. We have sent you a private message here on Trustpilot, and you can also reach us at [email protected] - please share your order number and email address so we can investigate and make things right for you as soon as possible. - TELESIN Team
AVOID. I am under suspicion telesin is also scamming people. After placing an order 16 days ago I haven’t heard of them until I messaged them. Their explanation for the delay was that item is out of stock, but they advertised it as in stock. Then after reaching out they provided me with a fake USPS tracking number and when I asked what’s it about they stopped responding completely so I had to file a report at the bank for a fraudalent transaction.
Reply from Telesinstore2026-08-21
We are extremely sorry for causing you such a bad experience. First of all, on behalf of the company, I sincerely apologize to you - no matter what the reason was, the delays, inaccurate information and communication disruptions you encountered during the shopping process completely violated our expected service standards.
Please provide your order number. For the issues of "items showing available but actually not available" and "invalid order numbers" you experienced, our shipping numbers cannot be checked on USPS. However, explanations are not excuses. We admit that this service was unsuccessful.
I rarely write negative reviews, and I genuinely wanted to support TELESIN because I had seen so many positive reviews about the company and its products. Unfortunately, my own experience has been extremely disappointing, and I urge any other customers to think twice before ordering from this company.
I placed order #TELESIN29797 on 6 July 2026, and it still has not been delivered.
Since then, I have contacted TELESIN at least five times by email or online enquiry trying to resolve the issue. I was initially told that I had entered my delivery address incorrectly, but I provided a screenshot clearly showing that the address, city and postcode were entered correctly.
After that, I sent further emails asking whether the address had been processed incorrectly on TELESIN’s end and then requesting a full refund.
I also submitted another enquiry on, and followed up again after receiving no response.
Despite all of these attempts, I still have not received any reply at all, any proper resolutions or confirmation of my refund.
I have also called TELESIN twice using the “Contact Us” phone number listed on their website, during their stated business hours, only to find that the number was not connected.
I am leaving the country on 20 August, meaning I am no longer able to indefintely wait for an order that was placed more than a month ago. I have requested a full refund to no reply from Telesin.
What concerns me most is that this experience reflects a serious lack of accountability and integrity in the way customer issues are handled. Mistakes and delivery problems can happen, but repeatedly ignoring a customer after they have provided evidence, followed up multiple times and formally requested a refund is not acceptable. A reputable company should take responsibility when something goes wrong and communicate clearly with its customers.
I was genuinely hoping to have a positive experience with TELESIN, especially given the good reviews I had read beforehand. Sadly, the undelivered order, lack of communication, unanswered emails and unusable contact number have made this an extremely frustrating experience.
I would urge any customer thinking of buying from this company to seek a different company, as no competitive price or quality of product is worth supporting TELESIN.
Order done on 7/18 and still no news. They wrote me that is out of stock but they keep on selling the item stating that is in stock.
After few emails the problem has been solved
I have this product for S26 Ultra and it is a great accesorie for my phone wich includes a filter .I am a professional photographer from the old times ( Black and White.) I felt with this grip very confidence and when I grab it and shoot,help to have steady great pictures.
Thank you
I’m really impressed with Telesin. The product itself looks and feels very high quality. Unfortunately, I had a small issue with my first unit, but the customer support team replied almost immediately. After just a few simple verification steps, they sent me a replacement without any hassle.
Great customer service makes all the difference, and Telesin handled everything quickly and professionally.
I'm a very happy customer now. Thank you, Telesin, for standing behind your products! Highly recommended.
Order never sent, customer service is not responding
My order for a camera case and a few accessories has been put and fully paid a month ago and is still not even dispatched for shipping. Customer service stays silent
Order TELESIN29667
Totally unacceptable, as items were ordered for a time-sensitive event in advance enough for any modern online shop to manage it
UPDATE: it's 31/07/2026, and after writing this 1-star review, Telesin support agents actually found the time to respond to me and send the order, and it actually arrived, what a magical coincidence!
While they did resolve the mess that the order was, my opinion is that as a customer, I shouldn't engage in negative reviewing just to get what I paid for, and that ghosting a buyer all the way until they start to report it on trustpilot is unacceptable.
I will bump my rating from 1 to 2 for the sole fact that I did receive the package, but going above that won't happen - I believe that this whole situation is absolutely not up to a respectable e-shopping standard in 2026
Reply from Telesinstore2026-07-20
Hello, we are so sorry for the late shipment, we will ship the order immediately, and compensate you 10$,thank you so much for your understanding.
I love the new camera lens for the iPhone Pro Max. The service was excellent as well. I accidentally ordered the wrong part for the grip. Telesin replied back to me with instructions. The new silver lens hood is very cool indeed:).
I had an issue with my Telesin product. I purchased it in 2024. Customer support was really fast to reply to me and help me troubleshoot. I was pleasantly surprised by the attention I received. Everything was resolved for me. First class service.
I did write ✍️ an email about the master grip kit I did buy on line from Telesin ,and 1 filter was missing. And no problem they did take care of it to send me that’s was good experience and the master grip genius product for photography
I used the Telesin underwater case during our island tour on May 29, and I was genuinely impressed by how reliable it was throughout the entire experience. We did some free diving, so having dependable protection for my Iphone 17 pro max was very important, and this case gave me complete peace of mind. It stayed securely sealed the whole time, and I never had to worry about water getting in or compromising my gear.
What stood out most was how well it performed underwater while still allowing me to capture amazing shots. The footage turned out clear, sharp, and vibrant, which made the experience even more memorable. Overall, the Telesin underwater case proved to be both durable and trustworthy, and I would highly recommend it to anyone looking for a reliable case for island tours, snorkeling, or free diving adventures.
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