I have been receiving emails for quite…
I have been receiving emails for quite sometime from this company, and I decided to reach out using the form on their website. When I received the call from one of their specialists, he was very rude. When I needed him to hold for a moment while I gathered the exact dimensions and I gave them to him. I told him that I wanted to know if they had a catalog to review all the different box types they offered, he said that he would only be able to provide me with images of whatever box I was interested in. That's not very helpful, if I am not sure. I did attached a image to the form when I submitted, and he said that he didn't see that on the form, nor how many pieces I wanted to get a quote for. I was surprised by this, because everything was attached when I submitted the form. Then when he was giving me his email so I could email him the image, I couldn't quite hear him and when I read back his email to him, he said, "No, that's not right. I was just reading you back my first name, it's not part of the rest of the email." At that point, I knew that it wasn't going to be worth having this person take care of getting be a quote when they were not so kind or patient on the phone. I told him that I am not looking to move forward with this, and he hung up the phone. It was a horrible experience. I get there can be miscommunication, but for this being the first impression a business owners receives that leaves a bad impression. Update as of August 12, 2026: The team immediately followed up with me and let me know that they listened to the call and completely understood and agreed with what I shared in my review. This helped to renew my faith in the company. I will continue to check out their page, and I am satisfied that they took action so quickly. Thank you!