HORRIFIC customer service
HORRIFIC customer service, I say as someone who worked in customer service for almost five years. I ordered two items of their website, both on sale. One was marked final sale very clearly during the checkout process, one did not have any such label. I wanted to exchange the one without the final sale label. I reached out for their assistance, where their team had the audacity to point me to their FAQ page where it mentions that the item was final sale because it was on sale. Why would I check the FAQ if I had no reason to believe that item was final sale? Shouldn’t it have also been clearly marked like the bottoms were? Needless to say, after much back and forth, and them being very “we understand your frustration” they did not allow me to exchange and instead had the nerve to suggest I purchase the top again in the size I wanted. I’ve never seen a company hold so firmly to giving the customer a miserable experience, when it would cost them maybe $8 for shipping to keep a customer. The suit itself was average quality. I wouldn’t buy one full price, and I certainly don’t plan to purchase from them ever again based on this interaction. The refunded me for the top and asked me to adjust my review, so here it goes… They saw this review and then chose to refund me, after NINE emails back and forth with me explaining what happened and asking to exchange. I sent a screenshot of what I saw, that showed the bottoms as final sale, but nothing about the top, and they continued to tell me that “final sale” was all over the item and I should’ve seen it. I’m not an unobservant person and I saw what I saw, and that included the absence of “final sale” anywhere near the top. (I even questioned why one of the items was final sale and the other wasn’t!) They said that it was never their “intention” for this to be my experience and they really did “want to make it right” so I said, okay, honor the price I paid when I reorder the top. They said no. You tell me how badly they want to be helpful and make things right. 11 emails total. Multiple occasions of them explaining what the website says (or should say, in this case). Literally such awful customer service I’m still blown away. But have no fear because they’ll refund you after 9 emails and a public review.