TRTrip.com★★★★★
Update
Update: My case has been resolved.
I’m happy to update my review and confirm that my case has finally been resolved.
I would especially like to thank Harper for her outstanding efforts, patience, and dedication in handling my case. After a very frustrating experience and several days of trying to find a solution, Harper took my concerns seriously, followed up on the situation, and made a genuine effort to get everything resolved.
Her professionalism, and willingness to help made a real difference. Although my initial experience with Trip.com was disappointing, I truly appreciate the way Harper handled the situation and worked toward a satisfactory resolution.
2026-10-23
TRTrip.com★★★★★
⚠️WARNING
⚠️WARNING, don’t book through trip.com until you read this ⚠️⚠️I would strongly advise against booking through Trip.com, based on my experience. After my flight was cancelled just five days before departure, I spent days chasing help and receiving conflicting updates while alternative flights were selling out.
They assured me they had submitted a compensation request to the airline, but when I contacted the airline directly, I was told nothing had been received. When I asked Trip.com for proof of submission, they refused to provide it. To discover later they were giving false information just to keep me silent,I have screenshots documenting these conversations.
I relied on their assurances and lost crucial time to make other arrangements. This goes beyond poor customer service—it raises serious concerns about honesty, transparency, and whether customers can trust the information they receive when they urgently need help.
2026-10-21
