Samsung Shame
I noticed a promotional campaign on Samsung’s official website for the S26 Ultra model. However, upon entering the campaign page and adding the product to my cart, I realized that the system suddenly added an unexpected difference of 10,000 TRY to the total price. When I called customer service, I was informed that this was a technical system glitch, that it would be rectified, and that I would be able to purchase the item shortly thereafter. Although they later called me to claim that the issue had been resolved, the system continued to add the exact same 10,000 TRY discrepancy whenever I accessed the campaign page. Throughout this process, I was called repeatedly and kept waiting for extended periods, yet they were technically unable to resolve the error. Subsequently, under the guise of customer satisfaction, they offered me a gift voucher of 5,000 TRY first, and then 10,000 TRY. However, since an extra 10,000 TRY had already been added to the system price in the first place, I pointed out that this was not a genuine solution and that customers are effectively overpaying while believing they are buying at a discount. They simply brushed my concerns aside. I clearly felt that the situation was being approached with a mindset of "as long as the customer doesn't complain, it's not a loss for us." I repeatedly requested to speak with a senior manager. Eventually, I was told that someone would call me back; however, nearly two months have passed, and no one has reached out or offered any form of resolution. This situation has resulted in both a major waste of time and a severe breach of trust, while a systemic error that misleads customers under the name of a campaign continues to persist. My demand from Samsung is, first and foremost, that this system error be fundamentally resolved, and that the necessary arrangements be made so that I can purchase the S26 Ultra at the genuine terms and price advertised—which I have been stalled from acquiring for two months. Furthermore, regarding this entire process, I request to be contacted directly by a responsible senior manager in Turkey to be fully informed and to see that the grievance I have suffered is being taken seriously. My contact phone number is +90 539 936 59 88.