Unresponsive customer support, issue resolved in 2.5 months
Agoda has unfairly charged me for the first booking despite delivering a completely different, unhygienic product from what was contractually agreed upon. Furthermore, their actions caused severe mental agony and financial distress, stranding a family with a toddler in a remote vacation destination. Multiple internal customer support escalations and a bank dispute were stonewalled by the merchant claiming "service was rendered" based purely on the physical act of an inspection check-in. Date-15Aug26: The issue got resolved with Agoda grievance team. Thanks But it took 2.5 months for resolution after being always behind agoda, so giving 3 star.