Terrible Product Quality
I would completely avoid purchasing from this company. I bought the upgraded Aura topper, and the quality has severely declined. It has been nearly two months, and no one from their team has reached out to address the specific issues I reported. I was promised via email that my case would receive a detailed review, but instead, I was completely ghosted. The topper bleeds severely when washed. The hair on this 12-inch topper looks like it was cut with shears, and after washing, the ends look extremely damaged and full of split ends. My topper also shed noticeably the very first time I washed it. On top of that, the front edge of the cap is visible, making it extremely difficult to blend, and the topper does not sit flat on my head. For the price, this is completely unacceptable. I would much rather spend more money on a company that actually provides quality products and stands behind them than waste another dollar on this company. In my experience, this topper has been a complete waste of money, and the lack of customer service has made the situation even worse.