Knowledgeable and Empathetic
The person in spoke with today was very knowledgeable and empathetic to my situation. The only concern i have had nothing to do with how she handled the call or the information she provided. It had to do with my previous policy getting cancelled due to non-payment when I had it set up on auto-ACH. It shouldnt have rejected and even though it apparently did, I dont recall getting a notification for the cancelation.