America’s #1 pet insurance provider.Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers.Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Written by the business, not verified by us.Nationwide Pet Insurance (www.petinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the company staff members are exceptionally helpful, polite, and thoroughly knowledgeable when providing live assistance over phone consultations. Many people also find the digital platform extremely intuitive, fast, and remarkably smooth to navigate when establishing new coverage for their beloved pets. Consumers regularly highlight that the entire onboarding process is straightforward, efficient, and wonderfully budget-friendly for households. However, some customers also noted occasional technical difficulties when trying to properly register multiple animals or successfully access their online accounts. A few reviewers additionally experienced unexpected confusion regarding initial policy coverages, digital navigation quirks, and mandatory veterinary examination prerequisites.
Auto-generated from all reviews of this business. For reference only.I have been with Nationwide for many years. This rep, Daniel, was knowledgeable and polite. He answered all my questions and I was 100% confident in my decision.i have many pets and no matter how much time goes by between pets, this company maintains their good reputation. Dan helped keep that rep up once again!
Thanks Erik for taking my call and answering all my questions as a first time buyer of pet insurance. Only one question wasn’t fully understood about how to submit my vet bill to Nationwide. I guess I’ll edit until I get my first vet bill and find out on the website.
You charged twice for the insurance for two months but advertised approximately a 75 dollar fee for the first payment. THEN stated that the insurance had to go through underwriting first before it could be available which could take up to 3 days. Stop false advertising let the people know what is going on right from the start
Shelly answered all of my questions and was supportive. As a first time bird mama I felt embarrassed asking some questions, but she made me feel so comfortable that Im glad I called. Left the conversation much more relaxed.
We added 2 more dogs to your plan was done over the phone the salesperson was a pro. Very happy with your service from previous loss of our dog who passed of Cancer. You compensated us for exactly what was covered.
It was easy, fast and was very low cost for basic coverage for my 1 cat . Once I get my policy I will be looking for more coverage for her, she is 11 years old and probably will need some dental soon 🙀😹
I didn’t need to research any other company when choosing a policy for my new pup Buck. Nationwide was so easy to work with when my other dog Rocky had to have surgery after being hit by a flatbed semi truck. The process was seamless and each customer care representative took time, patience and genuine understanding of a very stressful situation. Nationwide policy benefits are well worth every penny spent and processing a new claim online is an easy process. Thank you
The Office Manager at Maple Lane said your company reimburses fast and since I trust her, I decided to go with y’all. I thought the rates were reasonable. I wish I could insure the rest of my kitty’s but, we have too many as living out in the country, folks just dump kitty’s like they’re garbage! It’s infuriating!
I am a little confused on what happened when I enrolled my cat in this plan. My understanding is that he is not yet enrolled because he needs a check up to rule out any preexisting conditions. I do not know where to send the results of the check up and how to submit claims afterwards. Is there some app I should download or what? How does this work? I would have appreciated being contacted by a person to explain a bit more how pet insurance works in general and how I am to use it.
Signing up was easy, and I received emails confirming the signup, but I have yet to receive anything in the mail as stated in the emails. So I feel like there is not quite enough communication leading up to when the insurance coverage begins. I’m not sure when coverage begins at this point and I signed up almost a month ango. Otherwise everything has been great so far.
It was very easy and quick to sign up for the pet insurance program you have. It's so appreciated as these things can take a long time to complete, etc.
Shelly was helpful for most the call, but when asking about prior medical history, which we don’t rely have because we rescued this pet from the streets 8 months ago, she was insistent on talking over me when I was trying to explain why we took him to the vet in February. I had to ask if I could finish. He had landed hard onto his paw and was limping on it so we took him in on 2.12.26 and she wanted to suggest that he had potential skin allergies because I mentioned that the vet mentioned he had scabs around his neck. He was just living on the streets, abandoned, starving, and was fighting for his life. So yes, he had some scabs when we first got him. We do not know if he has other conditions, we have not had anything come up since his initial neuter, vaccines, disease testing, and the paw check when he landed hard onto the tile floor. Agents should not be suggesting conditions that are not currently being experienced, or have been diagnosed prior or currently, by the animal. It’s not professional, and probably crosses some ethics lines.
The rep I worked with, Dilsa, was fantastic. Very helpful and responsive.
I don't know how to actually use this insurance! I called, and you have no account for me.
The first individual was very helpful , Lisa discovered I have not renewed my policy in April. So then connect me to Manny, to set up a policy.
Nationwide, such a big well known company, offering amazing packages for my fur babies! The online process of setting up both of my girls was sooo easy. It doesn't go into effect for about a month but that's understandable that they have to check for pre existing, they do tell you that it won't be covered. But I really just wanted wellness coverage and soon I'll have it for both of my fur babies and can make sure they are taken care of, dispite my financial situation at any time. The rates seem totally fair, I feel like I'm getting a good deal for their age and getting the wellness added. I don't really have much to compare to but from what I have looked at the rates are Very Competitive. Thanks Nationwide!
While processing application for my cats I accidentally disconnected from phone call. She quickly called me back so I did not have to go through trying to connect again with a different person. I was able to complete the forms without a problem.
I was a previous customer a very happy customer. As a result, I’m coming back to you guys. Ariel was great at signing up my lovely exotic bird. I may enroll my other 2 remaining birds next week. Thank u again.
Amazing service above and beyond, informative, professional, warm, courteous, patient, helpful
It was quick and easy. I received great customer service which made me feel at ease!
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