America’s #1 pet insurance provider.Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers.Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Written by the business, not verified by us.Nationwide Pet Insurance (www.petinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the company staff members are exceptionally helpful, polite, and thoroughly knowledgeable when providing live assistance over phone consultations. Many people also find the digital platform extremely intuitive, fast, and remarkably smooth to navigate when establishing new coverage for their beloved pets. Consumers regularly highlight that the entire onboarding process is straightforward, efficient, and wonderfully budget-friendly for households. However, some customers also noted occasional technical difficulties when trying to properly register multiple animals or successfully access their online accounts. A few reviewers additionally experienced unexpected confusion regarding initial policy coverages, digital navigation quirks, and mandatory veterinary examination prerequisites.
Auto-generated from all reviews of this business. For reference only.The representative that I spoke with on the phone was very knowledgeable, friendly, helpful, personable, and patient. She answered my questions and set me up with a plan that is perfect for us. I am very grateful.
Everything is easy and straightforward I was able to get my refund very quickly after even only falling a claim you will get money back within a week I definitely recommend.
Application process is very straightforward and easy to navigate
Staff representative over the phone had excellent customer service skills
I had no idea if my payment had gone through because the system went offline and in between didn’t get notification.
Thank you for sharing your feedback. We're sorry your experience did not meet expectations. Someone from our team will contact you shortly to discuss the situation and address any concerns you may have.
I like the insurance offered through the University of Iowa. I did not like how difficult is was to register my two dogs. Yep I have two of them, one of them did not go through one of them did. I tried to check the # given to talk to about that and the person on the other line could not hear me also said my University ID was completely different than my University ID which I was reading from my University card. There were two insurances I did one of them the other one seemed better at adding dogs if you had more than one which mistakenly I did not pick. I filled all the paper work and still don't know if my other dog was registered or not and I don't want to do it twice because I would rather you didn't take out twice as much from my paycheck!
Thank you for sharing your feedback. We're sorry your experience did not meet expectations. Someone from our team will contact you shortly to discuss the situation and address any concerns you may have.
Jesus was easy to speak to and pleasant. He took care of my needs in a timely fashion and was able to answer my questions.
Jeremy was awesome! He made the whole process so easy and took the time to explain everything clearly. He was very helpful, patient, and professional. I really appreciate his great customer service and would definitely recommend him!
Even though I got this insurance while my dog is at the vet, I can enjoy it when I make a follow up appointment. I am glad to have you all back.
Great customer service. That's the most important
It was easy, quick and affordable
As a new customer I was denied insurance for my pet
We apologize for your experience and appreciate you letting us know. A member of our team will be in touch to discuss this further and assist you.
Easy, quick application process
Todd was very thorough and thoughtful. Thanks Todd.
The man was extremely Knowledgeable and answered all my questions! He made the process so easy!
Great customer service and very knowledgable!
U R # 1 🤗🎉🥳😇😻🐶
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