As the most complete pet insurance provider in the United States and Canada, Fetch helps pet parents prepare for the unexpected. From everyday illnesses to sudden emergencies, Fetch covers up to 90% of unexpected vet bills, including treatment for every adult tooth and the cost of emergency exams.With the Fetch Pet Insurance App, caring for your pet just got easier. Available to download on the Google Play Store and Apple’s App Store, pet parents can use the app to quickly submit and track claims, manage billing and access 24/7 customer support. The app also connects members to our online pharmacy, Fetch Pet Rx, where qualifying prescriptions are eligible for 100% reimbursement.The Fetch Veterinary Advisory Board, a team of trusted veterinarians and industry experts, helps ensure that our products and partnerships meet the highest standards in pet health and wellness. Members also get access to Fetch Health Perks, a curated marketplace offering more than $1,500 in discounts from brands that share our commitment to pets and their people.At Fetch, compassion goes beyond coverage. We’ve given millions to no-kill shelters across North America and teamed up with Project Street Vet to provide free veterinary care for the pets of people experiencing homelessness. Our 300+ team members (most proud pet parents themselves) share one goal: helping every pet live a longer, healthier life.
Written by the business, not verified by us.Fetch Pet Insurance (fetchpet.com) has a 4.6 out of 5 rating on OK.one, based on 170 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable when answering questions about coverage options. People also love how smooth the onboarding process is and how easy it is to submit claims for fast reimbursements. Some reviewers were not happy with significant premium increases over time as their pets aged. However, some people mentioned facing unexpected claim denials or extremely long processing times when trying to get reimbursed for veterinary expenses. These occasional challenges show that while most users enjoy smooth service, billing and claim hurdles do happen.
Auto-generated from all reviews of this business. For reference only.Today I spoke with Nadine Van Ness regarding your new puppies insurance policy and all the options, she was clear and took the time for me to feel at ease regard the coverage that I wanted and that I was making the best decision for me and JJ. Thanks Nadine for your fantastic customer service and attentiveness.... you are a rockstar !!
Fetch honored the coverage for my dog. No hidden surprises. The submission process was easy, they communicated all along the way and they reimbursed me quickly.
Thank you, Jann! 🐾
It's so easy to submit a claim, it gets processed pretty quickly and I get back what my coverage clearly states I'll get back. I love using fetch!
Thank you, Mar! 🐾
Signing up for insurance Nadine Van Ness was super helpful. She answered all my questions and provided great information. It was very easy to sign up.
Thank you, Mariama! 🐾
The claim statements are confusing to me. I recently submitted 3 separate claims. The first 2 for illness had the deductible amounts listed with a total of $237.20. The third claim shows there is still a $237.20 balance for the deductible to be met. After the third claim, with no reimbursement for the $62.80 deductible listed, we should now have met the $300 deductible for any future claims.
Hi Robert, thank you for laying this out. Deductible tracking across multiple claims can definitely get confusing. Our team can pull up your account and walk through exactly where your deductible stands. Give us a call at 866.509.0163 and we'll make sure everything is correct. 🐾
I am new to pet insurance so I was very impressed when I talked to Lauren. She answered all my queries in a professional yet personable way. She was also able to make several suggestions after hearing about my new pet. Thank you, Lauren, for taking the time to explain the policy in an understanding way.
Lauren sets the bar for a first conversation. Thank you, Nancy! 🐾
Very disappointed! I see all of the great reviews but this was not true for me. I tried submitting a claim and was never able to. Requested support and they never answered. Then was past time for claim. Then this just happened again same exact thing tried submitting a claim and app would not submit. Tried support again and nothing. I just canceled as I have $1000.00 out of pocket. Will see how cancelation works. This has been a less than one star experience for me so BEWARE!!
Hi Tatman, thank you for sharing your feedback. We're sorry for the frustration you experienced while trying to submit your claims, and we apologize for the delay in receiving assistance—a less-than-one-star experience is never what we want for our pet parents. If you reached out to us via email, please note that response times can take 5–7 business days. However, we have agents available by phone Monday through Friday who can assist you directly and ensure your claims are successfully filed and reviewed! Additionally, policy cancellations must be processed over the phone for security purposes. Please give us a call at 866.467.3875 (Option 5), and an agent will be glad to help you get those claims submitted and walk you through the cancellation process.
Amanda was absolutely wonderful! She was super personable, friendly and made the entire process easy and stress-free. She explained everything clearly and made sure I felt taken care of from start to finish. Great customer service! Thank you, Amanda!
Amanda is the best. Thank you, Jasmine! 🐾
I had a wonderful experience with Delaney! Not only she helped me with the cancellation process, but also advised me on refund opportunities. Unfortunately, I had to give away my cat Juno, so when I called Fetch, my heart was already breaking. But Delaney’s support with my request made it easier for me. Thank you Delaney ✨❤️
Sabrina, we're so sorry to hear about your situation with Juno. We're glad Delaney could make that call a little easier. Thank you for sharing this. 🤍
My husband and I wanted pet insurance for our new puppy, before we finalized our plan I called to ask some questions. Aileen was extremely helpful and friendly. She answered our questions and suggested other options which we chose. I would definitely recommend Fetch for pet insurance based on their product and my interaction with Aileen!
That's the kind of guidance we want every new member to have. Welcome to Fetch, Mary! 🐾
The representative Mark was professional and friendly. I had to put my pet down on 8/14/26. Fetch for the past 7 years was there for ALL my pet's needs through teeth cleanings and extractions; surgery for a mast in his colon and finally for kidney issues. I have told all my friends and family members how wonderful and caring this company is regarding your pets. Helped to make owning a pet and giving the best care possible within an affordable budget. Claims were handled in a timely manner, customer service was ALWAYS the best. Refunds were quick and without any hassle.
Toni, we are so sorry for your loss after seven years together. Knowing we could be there through everything means a lot to us. Thank you for sharing your story and for trusting us with his care for so long. 🐾🤍
I had to update my payment method, and i called customer service and Tiffany Miller answered the phone, which turned out to be the sweetest woman i’ve ever talked to in the customer service industry. She deserves some kind of bonus or promotion cause that phone call alone just gave me the absolute best impression on this company and I definitely want to stay with Fetch indefinitely. She was an absolute angel.
Tiffany absolutely deserves that recognition. Thank you, Rilee! 🐾
Okay, Fetch is unreal. My dog went to the vet in April and has been there eight times since—I kid you not! He’s going through one of those phases of life where he’s just been on an illness and injury streak, and it’s been incredibly stressful. We had Pets Best up until last year, but eventually their rates skyrocketed with no changes in coverage. We switched to Fetch and got a very fair price with a $300 annual deductible (we hit it in one visit lol) and 90% reimbursement with $10k of annual coverage, and they have truly been a godsend for a struggling young couple who loves their pup dearly. The claims process is honestly the easiest I’ve ever experienced. They send multiple “in review” notifications and message you promptly if they need any additional information. They say claims can take up to two weeks, but ours are usually processed much faster. I’ve had no issues receiving reimbursement the same day or just a couple of days after a claim is reviewed. I also submitted a pre-authorization request for an especially expensive procedure, and they seamlessly approved it within just 24 hours! I genuinely could not rave more about this coverage, accessibility, user-friendliness, and customer service. Fetch has given us so much peace of mind during a really difficult stretch, and I’m incredibly grateful we made the switch. Love ya'll!
Em, this is everything. We're so glad we could be there for you and your pup during such a stressful stretch. Thank you so much! 🐾🤍
Submitting the claim was very easy and it did not take long to get a refund. Would recommend Fetch to other pet parents.
Thank you for the recommendation, Gabrielle! 🐾
Great and easy process of submitting claims. Excellent company overall as I had tried a few others before Fetch and got to experience the terrible ones first.
We're so glad we delivered. Thank you, Henry! 🐾
Fetch made the process of submitting invoices easy, and they paid out with no questions. I'm very pleased so far with my experience with them.
Thank you, Nathaniel! 🐾
Everyone was professional and caring and very helpful with all my questions and concerns. I really like the service they have provided so far. Thank you for being kind and helpful.
Thank you for sharing this! 🐾
The customer service experience has been wonderful. Katherine went above and beyond to help me solve an issue that I had mistakenly created. She was lovely! Also, my claims have been processed quickly. Fetch has been an excellent choice for our two Labrador dog family.
So glad she could help and that your two Labs are covered! 🐾
Josh sabado took the time to help me understand the policy, he was very helpful and polite. I would recommend this insurance company to my friends.
Thank you for the recommendation, Mary! 🐾
She was so kind and knew exactly what I needed!
Glad to hear it — thank you! 🐾
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