I was pleased with the results!
Reply from Fetch Pet Insurance2026-07-24
Thank you, Bruce! 🐾
About Fetch Pet Insurance
Data updated- Website
- fetchpet.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 170 reviews
- Replies to negative
- 56% (9/16)
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About this business
As the most complete pet insurance provider in the United States and Canada, Fetch helps pet parents prepare for the unexpected. From everyday illnesses to sudden emergencies, Fetch covers up to 90% of unexpected vet bills, including treatment for every adult tooth and the cost of emergency exams.With the Fetch Pet Insurance App, caring for your pet just got easier. Available to download on the Google Play Store and Apple’s App Store, pet parents can use the app to quickly submit and track claims, manage billing and access 24/7 customer support. The app also connects members to our online pharmacy, Fetch Pet Rx, where qualifying prescriptions are eligible for 100% reimbursement.The Fetch Veterinary Advisory Board, a team of trusted veterinarians and industry experts, helps ensure that our products and partnerships meet the highest standards in pet health and wellness. Members also get access to Fetch Health Perks, a curated marketplace offering more than $1,500 in discounts from brands that share our commitment to pets and their people.At Fetch, compassion goes beyond coverage. We’ve given millions to no-kill shelters across North America and teamed up with Project Street Vet to provide free veterinary care for the pets of people experiencing homelessness. Our 300+ team members (most proud pet parents themselves) share one goal: helping every pet live a longer, healthier life.
Written by the business, not verified by us.Is Fetch Pet Insurance legit?
Fetch Pet Insurance (fetchpet.com) has a 4.6 out of 5 rating on OK.one, based on 170 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable when answering questions about coverage options. People also love how smooth the onboarding process is and how easy it is to submit claims for fast reimbursements. Some reviewers were not happy with significant premium increases over time as their pets aged. However, some people mentioned facing unexpected claim denials or extremely long processing times when trying to get reimbursed for veterinary expenses. These occasional challenges show that while most users enjoy smooth service, billing and claim hurdles do happen.
Auto-generated from all reviews of this business. For reference only.What people say
It was easy to fill out the online
It was easy to fill out the online forms and the process was quick! Thank you!
Reply from Fetch Pet Insurance2026-07-27
Thank you, Michelle! 🐾
Aileen
Aileen, Andino | Pet Advisor | Fetch Pet Insurance Pet Parent to Sansa, 3 yr old Pit mix Aileen was very easy to talk with and informative of what is covered with Fetch pet insurance.
Reply from Fetch Pet Insurance2026-07-27
Thank you, Anthony! 🐾
Simple and efficient process.
Reply from Fetch Pet Insurance2026-07-27
Thank you, Virginia! 🐾
best of everything!
Reply from Fetch Pet Insurance2026-07-27
Thank you! 🐾
Customer Service
Samantha was a huge help and made the process of modifying my coverage very easy. I appreciate how friendly and patient she was.
Reply from Fetch Pet Insurance2026-07-24
Modifying coverage can feel overwhelming. We're so glad Samantha made it feel easy and pressure-free. Thank you, Alison! 🐾
Kametria was very helpful
Kametria was very helpful. She listened to my question, looked up the information and gave me an explanation that made sense to me. She also answered my other two questions, one of which was about my other pet. She listened carefully. was well informed and knowledgeable. She was professional but also friendly.
Reply from Fetch Pet Insurance2026-07-24
We're glad to hear it. Thank you, Anna! 🐾
Easy to submit and claim and get refund
Reply from Fetch Pet Insurance2026-07-24
Thank you, Martha! 🐾
The personnel who took my phone call…
The personnel who took my phone call was phenomenal. I was nervous to make changes to my Olive’s plan because she is a senior - but costs were just a becoming too high for me. The woman who helped me was lovely. She understood and helped me find a solution and answered all of my nervous questions with such poise and kindness.
Reply from Fetch Pet Insurance2026-07-24
Making a coverage change for a senior pet is stressful enough without feeling rushed or dismissed. We're so glad she could find the right solution and help Olive stay covered. Thank you for sharing this! 🐾
First time customer
Despite waiting online for 15 min on hold to get to an agent, Nadine was very helpful to answer all my questions and provide live examples for each scenario. Very happy with my pet insurance selections. If signing up new, few notes: wellness package does not add any value. I hope Fetch replaces it with more beneficial option in the future. Make sure to ask for other deductibles and payout limits. Fetch does not payout to credit card. I hope one day they do that.
Reply from Fetch Pet Insurance2026-07-20
So glad Nadine could make the wait worthwhile and walk through everything with you. Thank you for the feedback — we'll make sure it reaches the right team. 🐾
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