Good choice
Fast process and kept you informed on progress.
Reply from Fetch Pet Insurance2026-07-28
Thank you! 🐾
About Fetch Pet Insurance
Data updated- Website
- fetchpet.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 170 reviews
- Replies to negative
- 56% (9/16)
Do you own Fetch Pet Insurance? Claim this profile for free and start replying to reviews.
About this business
As the most complete pet insurance provider in the United States and Canada, Fetch helps pet parents prepare for the unexpected. From everyday illnesses to sudden emergencies, Fetch covers up to 90% of unexpected vet bills, including treatment for every adult tooth and the cost of emergency exams.With the Fetch Pet Insurance App, caring for your pet just got easier. Available to download on the Google Play Store and Apple’s App Store, pet parents can use the app to quickly submit and track claims, manage billing and access 24/7 customer support. The app also connects members to our online pharmacy, Fetch Pet Rx, where qualifying prescriptions are eligible for 100% reimbursement.The Fetch Veterinary Advisory Board, a team of trusted veterinarians and industry experts, helps ensure that our products and partnerships meet the highest standards in pet health and wellness. Members also get access to Fetch Health Perks, a curated marketplace offering more than $1,500 in discounts from brands that share our commitment to pets and their people.At Fetch, compassion goes beyond coverage. We’ve given millions to no-kill shelters across North America and teamed up with Project Street Vet to provide free veterinary care for the pets of people experiencing homelessness. Our 300+ team members (most proud pet parents themselves) share one goal: helping every pet live a longer, healthier life.
Written by the business, not verified by us.Is Fetch Pet Insurance legit?
Fetch Pet Insurance (fetchpet.com) has a 4.6 out of 5 rating on OK.one, based on 170 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable when answering questions about coverage options. People also love how smooth the onboarding process is and how easy it is to submit claims for fast reimbursements. Some reviewers were not happy with significant premium increases over time as their pets aged. However, some people mentioned facing unexpected claim denials or extremely long processing times when trying to get reimbursed for veterinary expenses. These occasional challenges show that while most users enjoy smooth service, billing and claim hurdles do happen.
Auto-generated from all reviews of this business. For reference only.What people say
You took care of my claim quickly
You took care of my claim quickly and kept me informed about everything.
Reply from Fetch Pet Insurance2026-07-28
Thank you, Esperanza! 🐾
Coverage Problems
I purchased Fetch Pet Insurance in April to protect my dog in case of an unexpected medical emergency. Before enrolling, my dog had no symptoms or diagnosis of any spinal or neurological condition. When she suddenly developed neurological symptoms, an MRI confirmed a spinal cord compression caused by an intervertebral disc herniation. A board-certified veterinary neurologist submitted a detailed letter explaining that this is a primary neurological disease, not an orthopedic condition, and requested that Fetch reconsider the claim. Despite the specialist’s medical opinion, Fetch denied coverage by classifying the condition as orthopedic under the waiting period. It is incredibly frustrating to pay for insurance, do everything responsibly, obtain a specialist’s opinion, and still be denied when your pet needs life-changing surgery. Pet insurance is supposed to provide peace of mind during emergencies. Instead, we were left facing thousands of dollars in unexpected veterinary costs while our dog needed urgent treatment. I strongly encourage anyone considering Fetch to carefully read the policy and ask very specific questions about how they classify IVDD, disc herniations, and neurological conditions before purchasing coverage. This has been an extremely disappointing experience, and I cannot recommend this company based on how our claim was handled.
Reply from Fetch Pet Insurance2026-08-05
Hi Melanie, thank you for sharing your feedback. We're sorry to hear about your dog's sudden emergency and hope they are feeling a bit better! We understand your frustration regarding how conditions like Intervertebral Disc Disease (IVDD) and disc herniations are categorized under policy waiting period guidelines, especially after taking the time to obtain a detailed letter from a board-certified veterinary neurologist. Because our policy structure separates illness waiting periods from orthopedic waiting periods, complex conditions affecting the spine and musculoskeletal system can sometimes fall under specific contractual definitions. We sincerely wish your sweet pup a smooth and full recovery.
I've been in the vet world for over 25…
I've been in the vet world for over 25 years and then the Animal related business as adog trainer for the last 23 years. I have Trupanion on one dog because My Dog has a pre-existing condition. I have the rest of my animals with Fetch. TodayI called to add another kitten and spoke to Aileen and she was so incredibly nice. This insurance is pretty amazing. They pay well. Their customer service is superior. I highly recommend this insurance company.
Reply from Fetch Pet Insurance2026-07-28
We're so glad Aileen could make adding your new kitten easy. Thank you, Vicky! 🐾
Always a good experience
I've been with PetPlan/Fetch for over 20 years, covering all my dogs, and my experience has always been positive. My most recent claim was handled just like the rest — whether big or small, they review and pay quickly. Thanks, Fetch! You make the sometimes-difficult decisions so much easier.
Reply from Fetch Pet Insurance2026-07-27
That kind of loyalty means everything to us. Thank you, Dawn! 🐾
Aileen was very helpful and kind
Aileen was very helpful and kind. She walked me through a transfer of policy and made everything clear and easy.
Reply from Fetch Pet Insurance2026-07-27
Policy transfers can feel complicated — so glad Aileen made it easy. Thank you, Sara! 🐾
Claim Submittal.
My first claim was submitted and resolved quickly.
Reply from Fetch Pet Insurance2026-07-27
Thank you, Morris! 🐾
The Fetch website was very informative…
The Fetch website was very informative and enabled me to find the best insurance for my new pup Buster. Nadine offered great customer service answering all my questions in a very patient, pleasant manner. I will gladly tell my pet loving friends about Fetch!
Reply from Fetch Pet Insurance2026-07-27
Thank you for spreading the word, Richard! 🐾
June Gelato Williams
June Gelato Williams May 31st-June 18th 2026 Tia and Tamera June 2nd- FOREVER BITVHES
After figuring out how to do the steps…
After figuring out how to do the steps i am very pleased and relieved that i can get some help with my pets care
Reply from Fetch Pet Insurance2026-07-27
So glad we could take some of the weight off. Thank you, Susan! 🐾
Never had pet insurance before
Never had pet insurance before. But everything went smoothly for Joe's surgery and so did Fetch insurance when I submitted Joe's health records and the bill for the surgery. I was reimbursed within 5 days. They were very patient with me and explained Joe's coverage so I understood everything Joe was covered for. I would definitely recommend this insurance.
Reply from Fetch Pet Insurance2026-07-27
So glad Joe is taken care of and that everything made sense. Thank you for the recommendation, Diane! 🐾
Perfectikn
the ease of your web based claim process and the reimbursement timing was outstanding. great customer experience. thank you
Reply from Fetch Pet Insurance2026-07-27
Thank you, George! 🐾
Excellent service
Reply from Fetch Pet Insurance2026-07-27
Thank you, Diane! 🐾
Easy to send vet bills and quick…
Easy to send vet bills and quick response
Reply from Fetch Pet Insurance2026-07-27
Thank you, Tony! 🐾
Prompt turn around
Reply from Fetch Pet Insurance2026-07-27
Thank you, Kathleen! 🐾
Does not honor plan. Does not cover 80%. Only gave us 20% return.
It's not worth it. We pay $66/month for coverage for one cat and we only received 20% reimbursement. It's cheaper to put your own money aside monthly and use toward vet bills. Fetch won't be upfront about it, they'll use fine print, stretched loop holes to get out of paying you or severely limiting your reimbursement.
Reply from Fetch Pet Insurance2026-07-27
Thank you for taking the time to leave us your feedback. We’re sorry your reimbursement was lower than expected, and we’d appreciate the chance to look into this with you. As a quick breakdown, accident and illness claims are reimbursed at your selected percentage once your annual deductible has been met. For wellness claims, reimbursement isn't percentage-based—it pays out up to a set dollar amount per covered item. We’d be glad to review your claim and reimbursement to ensure everything was assessed correctly. Please call our team at 866.467.3875 (Option 5) so an agent can help clear this up for you!
Our customer service rep was outstanding.
Our customer service rep was outstanding in answering our questions and asking me several as well. I'm excited about having Fetch as my dog's new insurance carrier and look forward to smooth and easy administration, claims and competitive premiums. After all my dog is worth it!
Reply from Fetch Pet Insurance2026-07-27
Your dog is absolutely worth it! Thank you, Chuck! 🐾
Called in on a weekend and immediately…
Called in on a weekend and immediately got through to an agent, Josh Sabado. I told him my specific coverage question and he immediately understood and gave me the answer I needed, no other unnecessary info. He felt like a human giving me real life pros and cons of my current provider and what coverage I was considering. I work in insurance so I know what gimmicks are used, and he didn’t use any. He also knew how to answer a more difficult question about how they price their policies, which was reassuring that he knew his stuff and their pricing strategy wasn’t to give discounts for new policies and then jack them up the next year. I ended up buying a policy thanks to my call with him. It was quicker and easier than when I called my current policy to cancel (stuck in phone prompt hell, having to through annoying rep questions and scripts they were required to read me, versus just answering my needs.) Would use Josh again. Thanks!
Reply from Fetch Pet Insurance2026-07-27
Cait, coming from someone in the industry who knows exactly what to look for, this means a great deal. So glad Josh could deliver a real, straightforward conversation. We'll make sure he sees this! 🐾
Nadine was very helpful and pleasant to…
Nadine was very helpful and pleasant to speak with!
Reply from Fetch Pet Insurance2026-07-27
Thank you, Kirsten! 🐾
Amazing service while attending my…
Amazing service while attending my dog’s emergency! It makes a difference
Reply from Fetch Pet Insurance2026-07-27
We're so glad we could be there for you and your pup. Thank you, Eliana! 🐾
Trupanion
Spot Pet Insurance
Pumpkin Pet Insurance
Embrace Pet Insurance
Pets Best Pet Health Insurance
ASPCA Pet Health Insurance
MetLife Pet Insurance
Figo Pet Insurance