This was an easy process this go around.
Reply from Fetch Pet Insurance2026-08-03
Glad this one felt easier — thank you! 🐾
About Fetch Pet Insurance
Data updated- Website
- fetchpet.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 170 reviews
- Replies to negative
- 56% (9/16)
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About this business
As the most complete pet insurance provider in the United States and Canada, Fetch helps pet parents prepare for the unexpected. From everyday illnesses to sudden emergencies, Fetch covers up to 90% of unexpected vet bills, including treatment for every adult tooth and the cost of emergency exams.With the Fetch Pet Insurance App, caring for your pet just got easier. Available to download on the Google Play Store and Apple’s App Store, pet parents can use the app to quickly submit and track claims, manage billing and access 24/7 customer support. The app also connects members to our online pharmacy, Fetch Pet Rx, where qualifying prescriptions are eligible for 100% reimbursement.The Fetch Veterinary Advisory Board, a team of trusted veterinarians and industry experts, helps ensure that our products and partnerships meet the highest standards in pet health and wellness. Members also get access to Fetch Health Perks, a curated marketplace offering more than $1,500 in discounts from brands that share our commitment to pets and their people.At Fetch, compassion goes beyond coverage. We’ve given millions to no-kill shelters across North America and teamed up with Project Street Vet to provide free veterinary care for the pets of people experiencing homelessness. Our 300+ team members (most proud pet parents themselves) share one goal: helping every pet live a longer, healthier life.
Written by the business, not verified by us.Is Fetch Pet Insurance legit?
Fetch Pet Insurance (fetchpet.com) has a 4.6 out of 5 rating on OK.one, based on 170 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, patient, and knowledgeable when answering questions about coverage options. People also love how smooth the onboarding process is and how easy it is to submit claims for fast reimbursements. Some reviewers were not happy with significant premium increases over time as their pets aged. However, some people mentioned facing unexpected claim denials or extremely long processing times when trying to get reimbursed for veterinary expenses. These occasional challenges show that while most users enjoy smooth service, billing and claim hurdles do happen.
Auto-generated from all reviews of this business. For reference only.What people say
My claim was easy and fast.
Was easy to file claim and got my money quickly with direct deposit
Reply from Fetch Pet Insurance2026-08-03
Thank you, Karen! 🐾
Fast and easy process for claim.
Reply from Fetch Pet Insurance2026-08-03
Thank you, Diana! 🐾
Didn't have problems with my claim…
Didn't have problems with my claim processing
Reply from Fetch Pet Insurance2026-08-03
Glad to hear it! Thank you, Jacqueline! 🐾
Nadine at Fetch was fantastic!
Nadine was extremely patience and helpful. She was very thorough and extremely friendly!
Reply from Fetch Pet Insurance2026-08-03
Nadine makes every conversation feel easy. Thank you, Leona! 🐾
Great start to my subscription…..
Amanda, my broker, was incredibly intelligent, knowledgeable and kind. She was the kind of person that reminds you that there is a point to having faith in humanity. Thank you for the incredible service and information, Amanda; it helped me choose the right pet insurance package. I know I found the right pet insurance company in Fetch because a human picked up the phone. Sounds like they value their customers because a human picked up the phone and took the time to really highlight the policies and even answer prying questions about the product with confidence. ——— This was a very quick transition after being sorely disappointed after only 2 years at a pet insurance company the truly ended up being a scam (my pets are still quite young). They were not transparent about their business practices, and it took filing a very simple illness claim that was covered under my plan to realize just how much of their business is being automated by artificial intelligence technology: support and claim evaluation with very little interest in the product they’re peddling. They used every gaslighting trick in the book to attempt to avoid resolving my claim. ------ Regardless, I have high hopes for the team at Fetch Insurance, and already feel assured knowing that the coverage is pretty comprehensive before even finding out the clear emphasis they have on customer service at their company. Additionally, they were very forthcoming and prideful about the fact that their claim evaluation, commercial team and customer support are human beings that give a damn about people and their pets.
Reply from Fetch Pet Insurance2026-08-03
This means a great deal. We take the human element seriously and we're glad that came through from the very first call. Welcome to Fetch, and thank you for the trust. Amanda will love reading this. 🐾
Fetch is an essential service
My smallest, most adventurous cat had to be unexpectedly hospitalized after he ate a painkiller meant for my 100lb dog. Not only did Fetch cover my call to ASPCA poison control and George’s hospitalization, they reimbursed me within a week of submitting the claim, with zero extra hassle. I have 6 animals — 5 cats and a giant breed dog. They are my whole life, and having to choose between one of them and my ability to pay my mortgage is something I never have to worry about again. I tell everyone with pets that they should have insurance, and when someone is skeptical that pet insurance is actually worth it, I get to share my experiences with Fetch and how, every year for three years, it has been more than worth it.
Reply from Fetch Pet Insurance2026-08-03
Mary, we're so glad George is okay and that Fetch could be there from poison control to hospitalization. Thank you for sharing this with everyone who's on the fence. It means a lot. 🐾
Easy to file claim and prompt…
Easy to file claim and prompt reimbursement.
Reply from Fetch Pet Insurance2026-08-03
Glad to hear it! Thank you, Deb! 🐾
Took care of our claims in short…
Took care of our claims in short time.And kept up in formed.
Reply from Fetch Pet Insurance2026-08-03
Glad to hear it! Thank you, Michael! 🐾
Thank you Meghan
Meghan was wonderful..she listened and answered my questions. I'm not new to Fetch, I now have 5 feline fur kids with them. But, today, I moved Bramble to Fetch following the Odie pet insurance fall out (which just got worse) Anyway, I had specific questions because he does have pre-existing conditions. While they can't cover those, they can cover other things that might happen.
Reply from Fetch Pet Insurance2026-08-03
Welcome to the Fetch family! So glad Megan could give you clear, honest answers about his pre-existing conditions so you know exactly what to expect. 🐾
Donna listened to all of my concerns…
Donna listened to all of my concerns and making sure that I fully understood what was going on with my Claims for Beauty, I had many questions, yet she never made me feel that I was asking to many questions. If I ever have another concern with Beauty's claims, I hope I will get an employee like Donna
Reply from Fetch Pet Insurance2026-08-03
That's exactly the kind of care Beauty deserves. Thank you, Gwen! 🐾
Efficient and prompt Service
Reply from Fetch Pet Insurance2026-08-03
Thank you, Mark! 🐾
Everything went very smooth.
Reply from Fetch Pet Insurance2026-08-03
Glad to hear it! Thank you, Bruce! 🐾
Submitted forms as directed
Submitted forms as directed, activated direct deposit, came through just fine.
Reply from Fetch Pet Insurance2026-08-03
Thank you, Janet! 🐾
Greatest experience than I expected
Greatest experience than I expected. Aileen was very nice and very professional and helpful more than I expected
Reply from Fetch Pet Insurance2026-08-03
We're so glad Aileen could deliver that. Thank you, Robin! 🐾
Great customer service!
Kelly was very helpful. She helped me find and set up my account, correct some information on my account and answered all my questions regarding our dog policy. She was so sweet, patient and very knowledgeable.
Reply from Fetch Pet Insurance2026-08-03
Kelly is the best. Thank you both! 🐾
Eileen
Eileen, was very helpful and had extensive knowledge on the plans.
Reply from Fetch Pet Insurance2026-08-03
Thank you, Amirah! 🐾
The rates increase without notice
The rates increase without notice, after submitting claims barely anything is covered. It feels more like 40% coverage. Warning the death of a pet insurance is under the age of 6.
Claim handled easily and quickly
Filing a claim with Fetch was very easy, and processing took less than two weeks! Everything was easy to understand. They communicated at every step of the process. I’m very pleased with their service and speed.
Reply from Fetch Pet Insurance2026-07-30
Thank you, Shannon! 🐾
Fetch is incredibly easy to use
Fetch is incredibly easy to use Excellent insurance
Reply from Fetch Pet Insurance2026-07-30
Thank you, Richard! 🐾
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