Well done…
Cynthia explained policy coverage clearly. I've had pet insurance with nationwide before and look forward to your rapid claims processing .
About Nationwide Pet Insurance
Data updated- Website
- www.petinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 218 reviews
- Replies to negative
- 22% (5/23)
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About this business
America’s #1 pet insurance provider.Whether they have two legs or four, every family member deserves quality health care. Our pet health insurance plans give you the freedom to use any vet, anywhere, including specialists and emergency providers.Nationwide offers industry-leading pet health insurance for dogs, cats, birds and exotic pets. Over 1 million pets protected!
Written by the business, not verified by us.Is Nationwide Pet Insurance legit?
Nationwide Pet Insurance (www.petinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Customer service, User experience, Price. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the company staff members are exceptionally helpful, polite, and thoroughly knowledgeable when providing live assistance over phone consultations. Many people also find the digital platform extremely intuitive, fast, and remarkably smooth to navigate when establishing new coverage for their beloved pets. Consumers regularly highlight that the entire onboarding process is straightforward, efficient, and wonderfully budget-friendly for households. However, some customers also noted occasional technical difficulties when trying to properly register multiple animals or successfully access their online accounts. A few reviewers additionally experienced unexpected confusion regarding initial policy coverages, digital navigation quirks, and mandatory veterinary examination prerequisites.
Auto-generated from all reviews of this business. For reference only.What people say
Helpful and pleasant
Excellent Customer Service
Suzanne was most helpful to put together a new policy for my dog Winston. I missed my renewal date due to personal issues. She was patient, informative and kind. I have been very happy with Nationwide dog insurance for the past 3 years! Thank you!
Super easy to enroll
Super easy to enroll, had previous coverage with Nationwide so excited to get Lewis covered again!
Great customer service
Dilsa answered all my questions…
Dilsa answered all my questions thoroughly and made the process quick and easy
I submitted my policy request last…
I submitted my policy request last week, and I still haven’t received a response. Not by email or voicemail.
Reply from Nationwide Pet Insurance2026-08-19
We apologize for your experience and appreciate you letting us know. A member of our team will be in touch to discuss this further and assist you.
Very helpful and informative.
Darren was great at explaining the…
Darren was great at explaining the coverage benefits
The agent was very helpful and…
The agent was very helpful and informative! She had the answers to all of my questions. I'm thrilled at the cost of the insurance plans for reptiles!!!
Positive Online Enrollment Experience with Nationwide Pet Insurance
The online pet insurance enrollment process through Nationwide was quick, seamless, and easy to navigate. The application was user-friendly, account setup after purchase was simple, and the policy information provided clear expectations about coverage and how the plan works before using benefits. Overall, it was a smooth and positive customer experience.
Just signed up
Just signed up. That part was easy. We'll see how it goes. Thank you.
Best Pet Insurance
I had pet insurance through nationwide for years. They’ve always paid fast and such nice and professional staff. My first and only choice.
Easy to set up and understand with good…
Easy to set up and understand with good prices
Unable to reach Nationwide Pet Insurance on phone or web
I've just tried Nationwide's website and phone number, but I'm unable to reach anyone. The site says it's down, again. The phone number says we can't help you and then hangs up on you. I've had Nationwide Pet insurance for over a decade. How can a company this large be completely down for days.... After finally reaching them at a phone number I found on Google, I found out that my two dogs are on two separate plans, even though I signed up for this insurance through my employer. The plan for my German Shepherd is not the same plan as my mixed-breed shepherd. And of course, I just found out that the plan for the German Shepherd doesn't cover his mobility issues.
Reply from Nationwide Pet Insurance2026-08-19
We're sorry to hear about your experience. We appreciate you bringing this to our attention. I do show that someone from our team was able to connect with you. If you have any other questions, feel free to contact the gent directly or you may contact us at (800) USA-PETS. Thank you.
The gentleman who helped was very…
The gentleman who helped was very patient and thorough. I don’t like that I need to be a new patient because I let some time go by. I moved and my mail was screwed up.
The agent I talked to made the details…
The agent I talked to made the details of my plan clear.
Ease of application process
I’ve been a member since it was VPI.
I’ve been a member since it was VPI. Have used for all my pets except the first one because I was not aware that the type of service existed. Service is always excellent. They demonstrate that the pets come first. Sincere Thanks.
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