I am a little confused on what happened…
I am a little confused on what happened when I enrolled my cat in this plan. My understanding is that he is not yet enrolled because he needs a check up to rule out any preexisting conditions. I do not know where to send the results of the check up and how to submit claims afterwards. Is there some app I should download or what? How does this work? I would have appreciated being contacted by a person to explain a bit more how pet insurance works in general and how I am to use it.