DO NOT BUY
DO NOT BUY: Defective on Day 1 & Terrible Customer Support (5+ Weeks Unresolved) My Nuvio Max Chiller Pro arrived completely non-functional right out of the box. Getting support has been an absolute nightmare: Email-Only Support with Slow Responses: There is no phone number to call, and email responses take at least 24 to 48 hours per reply. Excessive Troubleshooting Demands: Rather than addressing the fact that the unit arrived broken, support repeatedly forced me to reassemble the unit multiple times to film troubleshooting videos. Ineffective Fixes: After weeks of back-and-forth, they sent a replacement pump that did nothing to resolve the core issue. A customer should not have to act as unpaid technical support for a brand-new, premium product that was defective upon delivery. It has now been over 5 weeks, and they still refuse to provide a working replacement unit or a full refund. Save yourself the headache and do not do business with this company.