I had their chiller last year and it’s…
I had their chiller last year and it’s still working great, I then got the sauna last Christmas and now I’ve got their red light mat, happy with everything
About Nuvio Recovery
Data updated- Website
- nuviorecovery.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 0% (0/22)
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About this business
Nuvio creates science-backed recovery and wellness products designed to support your overall health and wellbeing. Specializing in red light therapy devices and cold plunge chillers, Nuvio helps customers bring professional-grade recovery tools into their homes with affordable and easy-to-use solutions.
Written by the business, not verified by us.Is Nuvio Recovery legit?
Nuvio Recovery (nuviorecovery.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is good. 74% of reviews are 4 stars or higher and 18% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the red light therapy devices very simple to set up at home and highly effective for easing joint stiffness, improving sleep patterns, and managing daily body pain. Many people also appreciate the friendly and responsive support team when needing replacement parts, shipping updates, or technical troubleshooting assistance. Though some customers experienced frustrating communication delays with support staff and complicated, lengthy return processes. Others noted significant difficulties securing timely refunds, receiving clear instructions about product settings, or dealing with faulty equipment that stopped working shortly after delivery.
Auto-generated from all reviews of this business. For reference only.What people say
As claimed they had bait and switch. Nonproductive for 3 weeks and counting
As claimed they had made too many. 2-5 days shipping. Money grab and then an ai automated email saying it would be sometime in the next month or two. . Zero offers to make it right, simply double speak and no produxt
Easy to order
Ordered through Amazon on the official store and the process was seamless
I got the red light blanket and love…
I got the red light blanket and love it. Got my husband to try it for his back. He has been doing exercises for his back over 15 years so he could delay operation. He has used the blanket for 3 months and doesn’t have to do the exercises anymore. Also, we had trouble with some of the lights emailed Rehman and had a great conversation. Best customer service I’ve had in a long time. Thank Rehman for all your help!!
Great Customer Service
Michael helped me with my red light therapy bag order, he located my tracking code and provided me with updates on my scheduled delivery. He even checked in to make sure I had received it, which I had.
GREAT JOB Ossy and Customer Service Team!
Ossy and your Customer Service Team are top-notch! Every time I submit a request I always receive a reply and a helpful resolution! I am very impressed with the level of service they always provide! Keep up the great work and I will continue to tell everyone I know that Nuvio sets the bar these days on how to treat customers!
Leaking cold pod pro lid
I now have the cold pod pro with chiller, the collapsible sauna and two of the full body red light pads. My wife and I use each of them nearly every day. I did have to use their Support Servicesfor a leaking lid to my cold pod… a small leak at one of the seams. I assumed they would send glue and a patch, but they followed through with a new lid. I feel better by using the Nuvio products and will continue to use their equipment and Support if necessary.
Customer service lackingThe product itself has been good once…
The product itself has been good once able to get connected and running. Customer service experience has been disappointing. No way to directly contact for questions regarding installation issues. The manual on line is lacking details for troubleshooting. The customer service chat advisor was also unable to provide adequate direction and referrals when unanswered for three days. I cannot recommend the customer service from Nuvio at this time.
I order long pod pro who is supposed to…
I order long pod pro who is supposed to be inflated ...... good joke only the top part like 2% of the pod ..... I try to return the product or get échange for better product and i get stuck with Ozzy ......... Take 2 days and more to answer andis useless and he dont care about helping me. I got all proof. i ask to return and he only play with me and take another 2 days to answer that i need to say i want to return the product... I ask 2 or 3 times in the e-mail to return this shitty product i never have a such bad service. Im a big customer and i will buy another ice bath in few month and it never never never be with this compagny who dont care about is customer. When you dont even try to find a way to satified your customer you are not a compagny who care you dont deserve to have a business. I was ready to buy a better gear and when you get serve like this im sorry but never again. Your chiller took way to long to get 10 degree down yes the price is low but i promise me next time il oay 500 $ more for a compagny who care and have reslly good product and 2 years warranty. I buy fast and i will remember this mistake to only look at the price because it cheap and the service is 0 . And the worst thing they lie to me about a refund of 10% to keep the product instead of returning it .
thank you
I lost my controller so I contacted support and they were more than happy to offer me a free replacement! Thank you!
I really love my red light therapy mat
I really love my red light therapy mat. Great price, great product. Unfortunately it stopped working suddenly after owning it 1 month. I’ve repeatedly tried to get it fixed. Support is extra slow. I’ve sent 3 videos to them to show what’s not working. Frustrated.
Nuvio Red-light help
I was very pleased with the prompt response to my email, troubleshooting ideas, and tech help sending videos of my mat/problem. A. Rehman was extremely patient and knowledgeable about the issue.
easy and simple process
ordering process was simple, used paypal, arrived on time, set up was easy and been using it daily for a few weeks now, and I feel the benefits
Bait and switch advertisement
Bait and switch advertisements. Never buy anything advertised on Fakebook
happy with products
Lovely packaging and products, I have the belt and the bag
They systematically try to make it hard…
They systematically try to make it hard to return even an unopened undamaged product . So frustrating never experienced such an obvious attempt to delay me more than their 15-day return policy . I'd have to say it's the worst thing I've ever experienced in Corporate America so I've been in contact with their return Department via email and text and their help center tickets over 15 messages that I wrote and still they have not provided a return address for me to return my unopened undamaged nuvio chiller.
Digital assistant helped me
I used their virtual assistant on their website to get a bespoke shipping update instantly. She described that my order was on the way but my missing item was scheduled to ship in a few days. Very effective communication
The item received (Red Light Cup) was…
The item received (Red Light Cup) was not the same as the product that was demonstrated in the advertisement or website. I was shipped an inferior product or substitute. All photos online show a device with a digital display, which is used to show level of suction and heat, as well as time in use. The device that I received does not have this function. I have reached out to the customer support team, in this regard, but have not been contacted in return.
Great customer service
Great customer service. Love the chiller !
Great bag with FREE gifts
I got the red light bag with the free gifts package so I got a free mask and red light cap. It all arrived in a few days and it’s been working great. Compared to other brands the bag was cheaper even before the free gifts were added so it was a no brainer
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