Be aware of Oura’s delivery service…
Be aware of Oura’s delivery service before ordering. I ordered an Oura Ring for delivery to Malta, which is officially listed by Oura as a supported delivery country. Their delivery company subsequently marked my address as “undeliverable” and my order was cancelled.(2 weeks after placing the order and only after I reached out to customer support) This is a normal residential address where I regularly receive online orders and courier deliveries without difficulty. Oura’s solution was to ask me to place a new order and try using a different address. However, they could not guarantee that the exact same delivery problem wouldn’t happen again. That’s particularly disappointing because I genuinely wanted the Oura Ring and chose it over the alternatives. The product itself may be good (I don’t know I haven’t had the opportunity to know), but the delivery experience has made it impossible for me to actually become a customer. A premium product needs a reliable delivery service and, when a courier fails to deliver to a valid address, the solution shouldn’t simply be asking the customer to reorder and find another address.