Ctrip and Trip.com
I am a user of Ctrip and Trip.com, and I have already reached Diamond+ level. About 6–8 months ago, I booked a hotel, and after a while, Ctrip sent me an email saying that there was a chargeback. In total, this involved about 6–8 orders. I told them that I did not make any chargeback and provided them with proof — screenshots of online chat confirmation from my bank stating that no chargeback was made. After some time, they insisted that they hadn't received the money. So I sent them email confirmation from the bank again, which clearly showed that there was no chargeback — only the charges for the hotel bookings. Now, because of this, they have blocked my bonuses, and I also cannot book any flight tickets on Trip.com. Additionally, I am not receiving any rewards for the reviews, which I post quite often. I have spent more than $50,000 with this company, and this is how they treat their loyal customers.