The wig I received was not as described.
The wig I received was not as described. I ordered a dark brown wig, but received jet black instead, and the wig also arrived with a broken strap. I contacted customer service and was told that the color can fluctuate depending on the manufacturer because the wig is synthetic. I was then authorized to return the item, but at my own expense. I am very disappointed with both the product and the customer service experience. Unfortunately, I will no longer shop with Sam’s Beauty. Poor customer service and an unsatisfactory resolution.